This measure calculates other cost (including depreciation/amortization) per $100,000 revenue to perform the process group "manage the business of information technology," which defines and maintains the relevance of IT to the enterprise and its mission; communicates the strategy and role of IT within the enterprise; establishes the enterprise architecture and guiding principles; and manages the strategic activities which help ensure attainment of IT value. In this measure, capital expense includes depreciation/amortization allocated for the fiscal year for assets acquired during the reporting period, as well as assets from previous periods for which the cost continues to be realized during the reporting period. Other costs include costs other than personnel, equipment, material, systems, or outsourced costs (e.g., costs for supplies and office equipment, travel, training and seminars). This measure is part of a set of Cost Effectiveness measures that help companies understand all cost expenditures related to the process "manage the business of information technology."
Costs other than personnel, systems, overhead, and outsourced to perform the process group "manage the business of information technology" / (Total business entity revenue * .00001)
Total Annual Revenue/Net Revenue
Total annual revenue is net proceeds generated from the sale of products or services. This should reflect the selling price less any allowances such as quantity, discounts, rebates and returns. If your business entity is a support unit and therefore does not directly generate revenue, then provide the revenue amount for the units you support. For government/non-profit organizations, please use your non-pass-through budget. For insurance companies the total annual revenue is the total amount of direct written premiums, excluding net investment income. Note: Business entity revenue needs to only include inter-company business segment revenue when the transactions between those business segments are intended to reflect an arm's length transfer price and would therefore meet the regulatory requirements for external revenue reporting.
Other costs are costs associated with the specified process, but not specifically covered in personnel cost, systems cost, overhead cost and outsourced cost in this questionnaire. These other costs include costs for supplies and office equipment, travel, training and seminars. Include the cost of telephones, except for that portion captured in systems cost.
Cost effectiveness measures are those in which two related variables, one of which is the cost and one of which is the related outcome related to the expenditure are used to determine a particular metric value.