Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Cycle time in calendar days (including weekends) from the identification of a control violation until the violation is reported/communicated to the control or process owner
This measure calculates the number of calendar days (including weekends) that elapse from the identification of a control violation until the violation is reported…
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Measure Spotlights|
Cycle time in days from reporting of a control violation until investigation is completed and remediation steps/control changes are developed
This measure calculates the number of days that elapse from reporting of a control violation until investigation is completed and remediation steps/control changes are…
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This measure calculates the number of calendar days (including weekends) that elapse from identification of change in risk until changes to risk management policies and…
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Measure Spotlights|
Percentage of logistics costs associated with the physical transportation, storage, or handling of returned product
This measure calculates the percentage of total logistics costs that come from physical transportation, storage, or handling of returned product. It is part of a set of…
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Measure Spotlights|
Return processing cycle time in days
This measure calculates the number of days (including weekends) between initial product return and final product disposition. Product return occurs when a customer…
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Measure Spotlights|
Percentage of returned product flowing through the same logistics network as primary products
This measure calculates the percentage of returned product that flows through the same logistics network as primary products—as opposed to flowing through an independent…
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Measure Spotlights|
Percentage of new logistics providers that are screened using environmental sustainability criteria
This measure calculates percentage of new logistics providers that are screened using environmental sustainability criteria. This Supplemental Information measure is intended…
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Percentage of existing logistics providers that are regularly assessed for their environmental sustainability
This measure calculates percentage of existing logistics providers that are regularly assessed for their environmental sustainability. This Supplemental Information measure…
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Measure Spotlights|
Percentage of total annual packing material consumption that is from recycled/re-used materials
This measure calculates percentage of total annual packing material consumption is from recycled/re-used materials. This Supplemental Information measure is intended to help…
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Measure Spotlights|
Percentage of total annual packing material consumption that is from renewable sources
This measure calculates percentage of total annual packing material consumption is from renewable sources. This Supplemental Information measure is intended to help companies…
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Measure Spotlights|
Percentage of independent members on the audit committee
This measure calculates the percentage of independent members on the audit committee. It is part of a set of Supplemental Information measures that help companies evaluate…
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Measure Spotlights|
Percentage of officers/employees on the audit committee
This measure calculates percentage of officers/employees on the audit committee. It is part of a set of Supplemental Information measures that help companies evaluate…
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Measure Spotlights|
Percentage of other non-independent members on the audit committee
This measure calculates percentage of other non-independent members (i.e. other than officers/employees) on the audit committee. It is part of a set of Supplemental…
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Measure Spotlights|
Number of primary controls per 1,000 employees
This measure calculates the number of primary controls per 1,000 employees. In the context of internal controls, a primary control is a control that is part of regular…
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Measure Spotlights|
Percentage of primary controls that are automated
This measure calculates the percentage of primary controls that are automated. In the context of internal controls, a primary control is a control that is part of regular…