Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask Us-
Measure Spotlights|
Percentage of total IT cost, excluding depreciation/amortization, allocated to process group "develop and implement security, privacy, and data protection controls"
This measure calculates percentage of total IT cost, excluding depreciation/amortization, allocated to the process group "develop and implement security, privacy, and data…
-
Measure Spotlights|
Number of IT FTEs that perform the process group "develop and implement security, privacy, and data protection controls" per $1 billion revenue
This measure calculates the number of IT full-time equivalent employees (FTEs) per $1 billion revenue that perform the process group "develop and implement security, privacy,…
-
Measure Spotlights|
Percentage of business entity IT FTEs who perform the process group "develop and implement security, privacy, and data protection controls"
This measure calculates the percentage of full-time equivalent employees (FTEs) who perform the process group "develop and implement security, privacy, and data protection…
-
Measure Spotlights|
Total cost to perform the process group "develop and implement security, privacy, and data protection controls", excluding depreciation/amortization, per $1,000 revenue
This measure calculates the total cost (excluding depreciation/amortization for assets acquired during reporting period) per $1,000 revenue to perform the process group …
-
Measure Spotlights|
Internal personnel cost, including benefits, as a percentage of total IT cost, excluding depreciation/amortization
This measure calculates the cost of internal personnel (including benefits) as a percentage of the total IT cost. Personnel cost refers to employee personnel compensation …
-
Measure Spotlights|
On-premise software cost as a percentage of total IT cost, excluding depreciation/amortization
This measure calculates the cost of on-premise software (including what is delivered via private clouds; including operating systems, middleware such as database management…
-
Measure Spotlights|
Hardware cost as a percentage of total IT cost, excluding depreciation/amortization
This measure calculates the cost of hardware (processors and storage including those part of private clouds) as a percentage of the total IT cost. Total IT Cost or Budget …
-
Measure Spotlights|
Average time-to-market in days for all products (including product improvements and extensions)
This measure calculates the average number of calendar days required to design, test market, and manufacture/deliver all types of new products (including product improvements…
-
Measure Spotlights|
Compounded annual growth rate of R&D costs over the past three reporting periods
This measure helps companies project the compound annual growth rate of R&D costs over the previous three reporting periods. R&D costs include all labor, materials, and…
-
Measure Spotlights|
Cycle time in days from the start of design and development through completion of test marketing for existing product/service improvement projects
This measure calculates the number of calendar days from the start of design and development for a product/service (beginning when resources are assigned) through completion…
-
Measure Spotlights|
Cycle time in days from the start of design and development through completion of test marketing for new product/service development projects
This measure calculates the number of calendar days from the start of design and development for a product/service (beginning when resources are assigned) through completion…
-
Measure Spotlights|
Number of FTEs (including external) that perform the process "prepare for production/service delivery" as a percentage of total function FTEs
This measure calculates number of full time equivalents (FTEs) (including external) that perform the process "prepare for production/service delivery" as a percentage of…
-
Measure Spotlights|
Total cost to perform the process group "govern and manage product/service development program" as a percentage of total function cost
This measure calculates total cost to perform the process group "govern and manage product/service development program" as a percentage of total cost to perform the function …
-
Measure Spotlights|
Total cost to perform the process group "generate and define new product/service ideas" as a percentage of total function cost
This measure calculates total cost to perform the process group "generate and define new product/service ideas" as a percentage of total cost to perform the function "develop…
-
Measure Spotlights|
Total cost to perform the process "design and prototype products and services" as a percentage of total function cost
This measure calculates total cost to perform the process "design and prototype products and services" as a percentage of total cost to perform the function "develop and…