Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Average time in days to close an identified skill or capability gap through training for an operational workers/office staff employee
This measure calculates the average number of days it takes to close an identified skill or capability gap through training for an operational workers/office staff employee …
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Measure Spotlights|
Average time in days to close an identified skill or capability gap through training for a middle management/specialists employee
This measure calculates the average number of days it takes to close an identified skill or capability gap through training for a middle management/specialists employee (i.e…
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Measure Spotlights|
Average time in days to close an identified skill or capability gap through training for a senior management/executives employee
This measure calculates the average number of days it takes to close an identified skill or capability gap through training for a senior management/executives employee (i.e…
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Number of learning days per operational workers/office staff employee
This measure calculates the average number of days per operational workers/office staff employee (i.e. those with no management responsibility) that were dedicated to…
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Measure Spotlights|
Number of monthly non-routine "develop and manage HR planning, policies, and strategies" inquiries per business entity employee
This measure calculates the number of monthly non-routine "develop and manage HR planning, policy, and strategies" inquiries per business entity employee. These inquiries…
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Percentage of "develop and manage HR planning, policies, and strategies" inquiries received that are non-routine
This measure calculates the percentage of inquiries received for the process "develop and manage HR planning, policies, and strategies"—which consists of workforce planning,…
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Percentage of computer based training content developed via mobile devices
This measure calculates percentage of computer based training (training primarily conducted by the employee on a computer with no live in-person component) content developed…
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Percentage of computer based training content delivered via mobile devices
This measure calculates percentage of computer based training (training primarily conducted by the employee on a computer with no live in-person component) content delivered…
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Percentage of virtual, instructor-led classroom-based training content developed via mobile devices
This measure calculates percentage of virtual, instructor-led classroom-based training content developed via mobile devices. This Supplemental Information measure is intended…
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Measure Spotlights|
Percentage of virtual, instructor-led classroom-based training content delivered via mobile devices
This measure calculates percentage of virtual, instructor-led classroom-based training content is delivered via mobile devices. This Supplemental Information measure is…
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Measure Spotlights|
Cycle time in days for processing an employee's retirement
This measure calculates the average cycle time in days for the administration and execution of an employee's retirement, including calculation of pension benefits,…
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Number of monthly routine "redeploy and retire employees" inquiries per business entity employee
This measure calculates the number of monthly routine inquiries (i.e. those received on a regular basis that require a standard response) received per business entity…
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Percentage of total involuntary terminations that are middle management/specialists
This measure calculates the amount of middle management/specialists (i.e. managers with budgetary and/or supervisory responsibility who report to senior management and/or…
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Measure Spotlights|
Percentage of total involuntary terminations that are operational workers/office staff
This measure calculates the amount of operational workers/office staff (i.e. those who do not have any management responsibility) that were terminated due to permanent layoff…
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Measure Spotlights|
Percentage of total involuntary terminations that are senior management/executives
This measure calculates the amount of senior management/executives (i.e. highest-ranking officers and managers below executives) that were terminated due to permanent layoff,…