Number of learning days per operational workers/office staff employee

This measure calculates the average number of days per operational workers/office staff employee (i.e. those with no management responsibility) that were dedicated to learning. It is calculated by dividing the total number of days utilized for learning of a particular task/subject by the total number of operational workers/office staff employees dedicated to learn a particular task/subject. As part of a set of Supplemental Information measures, it helps companies evaluate additional variables not covered elsewhere for the "develop and train employees" process.

Benchmark Data

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Measure Category:
Supplemental Information
Measure ID:
100226
Total Sample Size:
535 All Companies
Performers:
25th Median 75th
- - -
Key Performance Indicator:
No
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Compute this Measure

Units for this measure are days.

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Number of days dedicated to formal learning per operational worker/office staff employee

Key Terms

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Supplemental Information

Supplemental information is data that APQC determines is relevant to decision support for a specific process, but does not fit into the other measure categories such as cost effectiveness, cycle time, or staff productivity.

Full-time Employee, Part-time Employee, and Temporary Employee

Full-time Employee

For the purpose of this survey, a regular full-time employee is hired for an indefinite period of time and is normally scheduled to work forty hours per week. Appointment is continuous, subject to satisfactory performance and availability of funding.

Part-time Employee

For the purpose of this survey, a regular part-time employee is hired for an indefinite period of time and is scheduled to work less than forty hours per week.

Temporary Employee

A temporary employee is employed for a finite period of time, to fulfill a time-limited role, or to fill the role of a permanent employee who is absent from work. The length of time an employee can work for the organization and be considered a temporary employee may be governed by employment legislation.

Measure Scope

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Cross Industry (7.3.1)

  • 7.3.4.1 - Align employee with organization development needs (10490)
  • 7.3.4.2 - Define employee competencies and skills (16940)
  • 7.3.4.3 - Align learning programs with competencies and skills (10491)
  • 7.3.4.4 - Establish training needs by analysis of required and available skills (10492)
  • 7.3.4.5 - Develop, conduct, and manage employee and/or management training programs (10493)
  • 7.3.4.6 - Manage examinations and certifications (20125)
    • 7.3.4.6.1 - Liaise with external certification authorities (20126)
    • 7.3.4.6.2 - Administer certification tests (20127)
    • 7.3.4.6.3 - Appraise experience qualifications (20128)
    • 7.3.4.6.4 - Administer certificate issue and maintenance (20129)
  • 7.3.4.7 - Monitor and evaluate learning programs (21436)