This measure calculates the average number of days per operational workers/office staff employee (i.e. those with no management responsibility) that were dedicated to learning. It is calculated by dividing the total number of days utilized for learning of a particular task/subject by the total number of operational workers/office staff employees dedicated to learn a particular task/subject. As part of a set of Supplemental Information measures, it helps companies evaluate additional variables not covered elsewhere for the "develop and train employees" process.
Number of days dedicated to formal learning per operational worker/office staff employee
Supplemental information is data that APQC determines is relevant to decision support for a specific process, but does not fit into the other measure categories such as cost effectiveness, cycle time, or staff productivity.
Full-time Employee, Part-time Employee, and Temporary Employee
For the purpose of this survey, a regular full-time employee is hired for an indefinite period of time and is normally scheduled to work forty hours per week. Appointment is continuous, subject to satisfactory performance and availability of funding.
For the purpose of this survey, a regular part-time employee is hired for an indefinite period of time and is scheduled to work less than forty hours per week.
A temporary employee is employed for a finite period of time, to fulfill a time-limited role, or to fill the role of a permanent employee who is absent from work. The length of time an employee can work for the organization and be considered a temporary employee may be governed by employment legislation.