Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of learning days delivered using computer based training
This measure calculates percentage of per employee learning days which are delivered using computer based training. Learning days are simply the average number of days in a…
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Measure Spotlights|
Percentage of learning days delivered using correspondence courses and virtual, instructor-led classroom-based training delivered online
This measure calculates percentage of per employee learning days which are delivered using correspondence courses and/or virtual, instructor-led classroom-based training…
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Measure Spotlights|
Personnel cost to perform the process "develop and train employees" as a percentage of total process cost
This measure calculates personnel cost to perform the process "Develop and train employees" as a percentage of the total process cost. Personnel cost refers to employee…
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Measure Spotlights|
Overhead and other costs to perform the process "Develop and train employees" as a percentage of total process cost
This measure calculates overhead and other cost to perform the process "Develop and train employees" as a percentage of the total cost to perform the process. Overhead cost…
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Measure Spotlights|
Systems cost to perform the process "develop and train employees" as a percentage of total process cost
This measure calculates systems cost to perform the process "Develop and train employees" as a percentage of the total cost to perform the process. Systems cost refers to a…
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Measure Spotlights|
Personnel cost to perform the process "develop and train employees" per process FTE
This measure calculates the personnel cost to perform the process "develop and train employees" per process full-time equivalent employee (FTE). Personnel cost refers to…
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Measure Spotlights|
Percentage of learning days delivered using classroom instruction provided by your organization
This measure calculates the percentage of days dedicated to learning that used classroom instruction provided by the organization. As part of a set of Supplemental…
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Measure Spotlights|
Percentage of learning days delivered using external classroom instruction
This measure calculates the percentage of days dedicated to learning that used external classroom instruction. As part of a set of Supplemental Information measures, it helps…
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Measure Spotlights|
Percentage of learning days delivered using on-the-job training
This measure calculates the percentage of days dedicated to learning that used on-the-job training. As part of a set of Supplemental Information measures, it helps companies…
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Measure Spotlights|
Percentage of learning days delivered using other methods
This measure calculates the percentage of days dedicated to learning that used methods other than self-instructed, computer-based training installed from CD-ROM or delivered…
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Measure Spotlights|
Number of learning days per middle management/specialists employee
This measure calculates the average number of days per middle management/specialists employee (i.e. managers with budgetary and/or supervisory responsibility who report to…
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Measure Spotlights|
Percentage of learning days delivered using computer-based training (self-instruction) installed from CD-ROM
This measure calculates the percentage of learning days delivered via a standalone training solution that runs on an individual's PC and is installed from CD-ROM. As part of…
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Measure Spotlights|
Percentage of learning days delivered using computer-based training (self-instruction) delivered over the Web (either directly or downloaded)
This measure calculates the percentage of learning days delivered via a standalone training solution that runs on an individual's PC and is delivered over the Web (either…
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Measure Spotlights|
Percentage of learning days delivered using correspondence courses
This measure calculates the percentage of learning days delivered via correspondence courses. As part of a set of Supplemental Information measures, it helps companies…
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Measure Spotlights|
Percentage of learning days delivered using e-learning (interactive)
This measure calculates the percentage of learning days delivered via computers through an internet-based medium. As part of a set of Supplemental Information measures, it…