Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Total cost to perform the process group "manage employee information" per business entity employee
This measure calculates the total cost per business entity employee to perform the process group "manage employee information." Core components of this process group include…
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Measure Spotlights|
Systems cost to perform the process "evaluate and manage financial performance" per $100,000 revenue
This measure calculates systems cost per $100,000 revenue to perform the process "evaluate and manage financial performance," which involves developing and evaluating a…
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Measure Spotlights|
Overhead and other costs to perform the process "evaluate and manage financial performance" per $100,000 revenue
This measure calculates overhead and other cost per $100,000 business entity revenue to perform the process "evaluate and manage financial performance". Overhead cost refers…
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Measure Spotlights|
Outsourced cost to perform the process "evaluate and manage financial performance" per $1,000 revenue
This measure calculates outsourced cost per $1,000 revenue to perform the process "evaluate and manage financial performance," which involves developing and evaluating a…
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Measure Spotlights|
Systems cost to perform the process "evaluate and manage financial performance" per process FTE
This measure calculates business entity's systems cost (direct and/or allocated to your business entity) to perform the process "evaluate and manage financial performance"…
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Measure Spotlights|
Overhead and other costs to perform the process "evaluate and manage financial performance" per process FTE
This measure calculates overhead and other costs (costs other than personnel, systems, overhead, and outsourced) to perform the process "evaluate and manage financial…
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Measure Spotlights|
Total cost to perform the process "evaluate and manage financial performance" as a percentage of revenue
This measure calculates total cost to perform the process "evaluate and manage financial performance" as a percentage of revenue. Total cost is the sum of personnel …
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Measure Spotlights|
Total cost to perform the HR function per FTE that performs the process group "manage employee information"
This measure calculates the total cost per "manage employee information" full-time equivalent (FTE) employee to perform the human resources (HR) function. These FTEs focus on…
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Measure Spotlights|
Percentage of employee transactions completed using Employee Self-Service (ESS) system
This measure calculates the percentage of all employee transactions conducted using an Employee Self-Service (ESS) system, which allows non-payroll, non-benefits and non-HR…
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Measure Spotlights|
Percentage of manager transactions completed using Manager Self-Service (MSS) system
This measure calculates the percentage of all manager transactions conducted using a Manager Self-Service (MSS) system, which allows non-payroll, non-benefits and non-HR…
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Measure Spotlights|
Total labor cost to maintain and support HRIS as a percentage of total business entity personnel cost
This measure calculates the percentage of total business entity personnel cost that comes from total labor cost to maintain and support the Human Resources Information System…
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Measure Spotlights|
Total cost to perform the process group "manage employee relations" per $1,000 revenue
This measure calculates total cost to perform the process group "manage employee relations" per $1,000 business entity revenue. Total cost is the sum of personnel …
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Measure Spotlights|
Total cost to perform the process group "manage employee relations" per business entity employee
This measure calculates total cost to perform the process group "manage employee relations" per business entity employee. Total cost is the sum of personnel (compensation…
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Measure Spotlights|
Total cost to perform the process group "manage employee relations" per process group FTE
This measure calculates total cost to perform the process group "manage employee relations" per process group full-time equivalent employee (FTE). Total cost is the sum of…
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Measure Spotlights|
Cycle time in calendar days to fulfill an ad hoc information request
This measure calculates the time span in days for the HR function to fulfill an ad hoc information request. An ad hoc information request is a last-minute or unexpected…