Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Number of FTEs that perform the process "manage sales orders" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) tending to the entire process "manage sales orders" per $1 billion revenue. The "manage sales…
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Measure Spotlights|
Number of sales order line items placed per FTE that performs the process "manage sales orders"
This measure calculates the number of sales order line items per full-time equivalent employee (FTE) performing the process "manage sales orders." A sales order line item is…
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Measure Spotlights|
Number of sales orders placed per FTE that performs the process "manage sales orders"
This measure calculates the number of sales orders per full-time equivalent employee (FTE) performing the process "manage sales orders." It is part of a set of Staff…
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Measure Spotlights|
Other cost to perform the process "manage sales orders" per $1,000 revenue
This measure calculates the cost of items not already covered in the other system categories to perform the "manage sales orders" process per $1,000 revenue. These costs…
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Measure Spotlights|
Other cost to perform the process "manage sales orders" as a percentage of total process cost
This measure calculates the percentage of the total cost to perform the process "manage sales order" that comes from other cost (other than personnel, equipment, material,…
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Outsourced cost to perform the process "manage sales orders" per $1,000 revenue
This measure calculates the amount of outsourced cost per $1,000 revenue for the process "manage sales orders." The outsourced cost refers to the total cost of outsourcing a…
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Measure Spotlights|
Outsourced cost to perform the process "manage sales orders" as a percentage of total process cost
This measure calculates the percentage of the total cost of the "manage sales orders" process that comes from outsourcing. The outsourced cost refers to the total cost of…
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Measure Spotlights|
Overhead cost to perform the process "manage sales orders" per $1,000 revenue
This measure calculates the amount of overhead cost per $1,000 revenue for the process "manage sales orders." Overhead costs refer to those that an organization cannot…
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Measure Spotlights|
Overhead cost to perform the process "manage sales orders" as a percentage of total process cost
This measure calculates the percentage of the total cost to perform the process "manage sales order" that comes from overhead cost (primary allocated costs such as occupancy,…
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Measure Spotlights|
Total revenue per sales order placed
This measure calculates the total revenue earned per sales order placed. A sales order is any request to deliver goods or services to a customer. A sales order may be in any…
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Measure Spotlights|
Number of new product/service development projects per $1 billion revenue
This measure calculates how many new products/services per $1 billion revenue are in development, allowing companies to keep track of the quantity of new projects. It is part…
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Measure Spotlights|
Average time-to-market in days for all products (including product improvements and extensions)
This measure calculates the average number of calendar days required to design, test market, and manufacture/deliver all types of new products (including product improvements…
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Compounded annual growth rate of R&D costs over the past three reporting periods
This measure helps companies project the compound annual growth rate of R&D costs over the previous three reporting periods. R&D costs include all labor, materials, and…
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Cycle time in days from the start of design and development through completion of test marketing for existing product/service improvement projects
This measure calculates the number of calendar days from the start of design and development for a product/service (beginning when resources are assigned) through completion…
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Measure Spotlights|
Cycle time in days from the start of design and development through completion of test marketing for new product/service development projects
This measure calculates the number of calendar days from the start of design and development for a product/service (beginning when resources are assigned) through completion…