# Number of sales orders placed per FTE that performs the process "manage sales orders"

This measure calculates the number of sales orders per full-time equivalent employee (FTE) performing the process "manage sales orders." It is part of a set of Staff Productivity measures that help companies assess the efficiency of staff working on the "manage sales orders" process.

## Benchmark Data

Measure Category:
Staff Productivity
Measure ID:
101410
Total Sample Size:
2,005 All Companies
Performers:
25th
-
Median
-
75th
-
Key Performance
Indicator:
Yes

## Compute this Measure

Units for this measure are sales orders.

`Number of sales orders placed / Number of FTEs who perform the process "manage sales orders"`

## Key Terms

#### FTE - (full-time equivalent employee)

To calculate the number of full-time equivalents employed during the year for each respective process or activity, you must prorate the number of employees and the hours spent performing each process/activity. Assume that a full-time worker represents 40 hours per week. Provide the average number of full-time equivalents employed during the year for each respective process. Include full-time employees, part-time employees, and temporary workers hired during peak demand periods. Allocate only the portion of the employee's time that relates to or supports the activities identified for an applicable process. Prorate management and secretarial time by estimating the level of effort in support of each activity, by process.

For example, a part-time secretary in the finance department for XYZ, Inc. charges all of his time to finance department activities. He works 20 hours per week. The secretary splits his time evenly supporting employees working in the general accounting process and the financial reporting process. Thus, his time should be allocated by process. So, if he works throughout the year and supports these two processes, his time would be split evenly as:

20hrs/40hrs = .5FTE * 50% for general accounting = .25FTE for general accounting

20hrs/40hrs = .5FTE * 50% for financial reporting = .25FTE for financial reporting

#### Staff Productivity

Staff Productivity is a measure of the efficiency of individuals performing specific processes. Measures in staff productivity generally relate the transaction volume or outcome of the process with the effort in terms of full time equivalent employees to perform the process.

#### Median

The metric value which represents the 50th percentile of a peer group. This could also be communicated as the metric value where half of the peer group sample shows lower performance than the expressed metric value or half of the peer group sample shows higher performance than the expressed metric value.

## Measure Scope

#### Cross Industry (7.3.1)

• 3.5.4.1 - Accept and validate sales orders (10194)
• 3.5.4.2 - Collect and maintain account information (10195)
• 3.5.4.2.1 - Administer key account details (10201)
• 3.5.4.2.2 - Retrieve full customer details (10202)
• 3.5.4.2.3 - Modify involved party details (10203)
• 3.5.4.2.4 - Record address details (10204)
• 3.5.4.2.5 - Record contact details (10205)
• 3.5.4.2.6 - Record key customer communication profile details (10206)
• 3.5.4.2.7 - Review involved party information (10207)
• 3.5.4.2.8 - Terminate involved party information (10208)
• 3.5.4.3 - Determine availability (10196)
• 3.5.4.4 - Determine fulfillment process (10197)
• 3.5.4.5 - Enter orders into system (10198)
• 3.5.4.6 - Identify/perform cross-sell/up-sell activity (17404)
• 3.5.4.7 - Process back orders and updates (10199)
• 3.5.4.8 - Handle sales order inquiries including post-order fulfillment transactions (10200)