Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Research and development (R&D) FTEs as a percentage of total business entity FTEs
The measure calculates the percentage of total business full-time equivalent employees (FTEs) that are specifically dedicated to research and development (R&D). Research is a…
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Percentage of employees tasked with at least one innovation goal
This measure calculates the percentage of employees tasked with at least one innovation goal. It is part of a set of Staff Productivity measures that help companies assess…
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Measure Spotlights|
Research and development (R&D) budget per R&D FTE
This measure calculates the research and development (R&D) budget per R&D full-time equivalent (FTE) employee. R&D costs include all labor, materials, and overhead associated…
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Research and development (R&D) cost related to new product development projects per $1,000 revenue
This measure calculates the research and development (R&D) cost specific to new product development. R&D costs include all labor, materials, and overhead associated with…
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Measure Spotlights|
Research and development (R&D) cost related to product improvements and extensions per $1,000 revenue
This measure calculates the research and development (R&D) cost per $1,000 revenue specific to product improvements and extensions. R&D costs include all labor, materials,…
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Measure Spotlights|
Percentage of total annual revenue that is generated from up-sell/cross-selling services associated with product purchases
This measure calculates the percent of total annual revenue that comes from up-selling or cross-selling services. Up-selling is a sales technique that involves offering…
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Number of FTEs (including external) that perform the process group "govern and manage product/service development program" as a percentage of total function FTEs
This measure calculates number of full time equivalents (FTEs) (including external) that perform the process group "govern and manage product/service development program" as…
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Measure Spotlights|
Number of FTEs (including external) that perform the process group "generate and define new product/service ideas" as a percentage of total function FTEs
This measure calculates number of full time equivalents (FTEs) (including external) that perform the process group "generate and define new product/service ideas" as a…
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Measure Spotlights|
Number of FTEs (including external) that perform the process "design and prototype products and services" as a percentage of total function FTEs
This measure calculates number of full time equivalents (FTEs) (including external) that perform the process "design and prototype products and services" as a percentage of…
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Measure Spotlights|
Number of FTEs (including external) that perform the process "test market for new or revised products and services" as a percentage of total function FTEs
This measure calculates number of full time equivalents (FTEs) (including external) that perform the process "test market for new or revised products and services" as a…
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Measure Spotlights|
Number of FTEs (including external) that perform the process "prepare for production/service delivery" as a percentage of total function FTEs
This measure calculates number of full time equivalents (FTEs) (including external) that perform the process "prepare for production/service delivery" as a percentage of…
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Measure Spotlights|
Total cost to perform the process group "govern and manage product/service development program" as a percentage of total function cost
This measure calculates total cost to perform the process group "govern and manage product/service development program" as a percentage of total cost to perform the function …
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Measure Spotlights|
Total cost to perform the process group "generate and define new product/service ideas" as a percentage of total function cost
This measure calculates total cost to perform the process group "generate and define new product/service ideas" as a percentage of total cost to perform the function "develop…
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Measure Spotlights|
Total cost to perform the process "design and prototype products and services" as a percentage of total function cost
This measure calculates total cost to perform the process "design and prototype products and services" as a percentage of total cost to perform the function "develop and…
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Measure Spotlights|
Total cost to perform the process "test market for new or revised products and services" as a percentage of total function cost
This measure calculates total cost to perform the process "test market for new or revised products and services" as a percentage of total cost to perform the function …