Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Forecast accuracy as a percentage of units shipped
Forecast accuracy compares forecasted demand to actual demand. This measure calculates it for products and/or families for markets/distribution channels in unit measurement…
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Measure Spotlights|
Value added productivity per employee
This measure calculates the value added productivity (total product revenue less total material purchases) per employee. It is part of a set of Staff Productivity measures…
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Measure Spotlights|
Percentage of manual sales order interventions caused by contract issues
This measure calculates the percentage of total manual sales order interventions that arise due to contract issues. It is part of a set of Supplemental Information measures…
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Measure Spotlights|
Percentage of manual sales order interventions caused by pricing issues
This measure calculates the percentage of total manual sales order interventions that arise due to pricing issues. It is part of a set of Supplemental Information measures…
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Measure Spotlights|
Percentage of manual sales order interventions caused by invoicing issues
This measure calculates the percentage of total manual sales order interventions that arise due to invoicing issues (e.g., cancellations/rebills). It is part of a set of…
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Measure Spotlights|
Percentage of manual sales order interventions caused by incorrect customer master data
This measure calculates the percentage of total manual sales order interventions that arise due to incorrect customer master data (e.g., wrong name or address). It is part of…
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Measure Spotlights|
Percentage of manual sales order interventions caused by other causes
This measure calculates the percentage of total manual sales order interventions that arise due to issues other than contract, pricing, invoicing (e.g., cancellations/rebills…
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Measure Spotlights|
Average monthly demand forecast accuracy
This measure calculates your business entity supply chain's average monthly demand forecast accuracy. Forecast accuracy is a measurement comparing the forecasted demand to…
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Measure Spotlights|
Average monthly demand forecast accuracy measured 12 months ago
This measure calculates your business entity supply chain's average monthly demand forecast accuracy, measured 12 months ago. Forecast accuracy is a measurement comparing the…
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Percentage change in monthly forecast accuracy over the past 12 months attributed to AI
This measure calculates percentage change in monthly forecast accuracy over the past 12 months attributed to AI. Artificial Intelligence (AI) (aka cognitive solutions) is a…
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Measure Spotlights|
Total cost to perform the process group "deliver service to customer" as a percentage of total supply chain function cost
This measure calculates the percentage of the total cost of the supply chain function allocated to the process group "deliver service to customer," which involves validating…
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Measure Spotlights|
Number of products (SKUs) per FTE that performs the process group "plan for and align supply chain resources"
This measure calculates the number of products (SKUs) per full-time equivalent employee (FTE) that performs the process group "plan for and align supply chain resources,"…
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Measure Spotlights|
Total cost to perform the process group "deliver service to customer" per $1,000 revenue
This measure calculates total cost to perform the process group "deliver service to customer" per $1000 business entity revenue. Total cost is the sum of personnel …
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Measure Spotlights|
Total cost to perform the process group "deliver service to customer" per $1 billion revenue
This measure calculates total cost to perform the process group "deliver service to customer" per $1 billion revenue. Total cost is the sum of personnel (compensation…
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Measure Spotlights|
Forecast accuracy as a percentage of value shipped
Forecast accuracy compares forecasted demand to actual demand. This measure calculates it for products and/or families for markets/distribution channels in unit measurement…