This measure calculates the percentage of total manual sales order interventions that arise due to incorrect customer master data (e.g., wrong name or address). It is part of a set of Supplemental Information measures that help companies evaluate additional variables not covered elsewhere for the "identify incomplete orders and service failures" process.
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Percentage of manual sales order interventions caused by incorrect customer master data
Supplemental information is data that APQC determines is relevant to decision support for a specific process, but does not fit into the other measure categories such as cost effectiveness, cycle time, or staff productivity.