Percentage of manual sales order interventions caused by incorrect customer master data
This measure calculates the percentage of total manual sales order interventions that arise due to incorrect customer master data (e.g., wrong name or address). It is part of a set of Supplemental Information measures that help companies evaluate additional variables not covered elsewhere for the "identify incomplete orders and service failures" process.
Benchmark Data
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Learn about MembershipMeasure Category:
Supplemental Information
Measure ID:
105501
Total Sample Size:
733 All Companies
Performers:
| 25th | Median | 75th |
|---|---|---|
| - | - | - |
Key Performance Indicator:
No
Compute this Measure
Units for this measure are percent.
Percentage of manual sales order interventions caused by incorrect customer master data
Key Terms
Supplemental information is data that APQC determines is relevant to decision support for a specific process, but does not fit into the other measure categories such as cost effectiveness, cycle time, or staff productivity.