Percentage of manual sales order interventions caused by other causes
This measure calculates the percentage of total manual sales order interventions that arise due to issues other than contract, pricing, invoicing (e.g., cancellations/rebills) or incorrect customer master data (e.g., wrong name or address). It is part of a set of Supplemental Information measures that help companies evaluate additional variables not covered elsewhere for the "identify incomplete orders and service failures" process.
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Learn about Membership| 25th | Median | 75th |
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Compute this Measure
Units for this measure are percent.
Percentage of manual sales order interventions caused by other causes
Key Terms
Supplemental information is data that APQC determines is relevant to decision support for a specific process, but does not fit into the other measure categories such as cost effectiveness, cycle time, or staff productivity.