Percentage of manual sales order interventions caused by pricing issues

This measure calculates the percentage of total manual sales order interventions that arise due to pricing issues. It is part of a set of Supplemental Information measures that help companies evaluate additional variables not covered elsewhere for the "identify incomplete orders and service failures" process.

Benchmark Data

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Measure Category:
Supplemental Information
Measure ID:
105499
Total Sample Size:
731 All Companies
Performers:
25th
-
Median
-
75th
-
Key Performance
Indicator:
No

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Compute this Measure

Units for this measure are percent.

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Percentage of manual sales order interventions caused by pricing issues

Key Terms

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Supplemental Information

Supplemental information is data that APQC determines is relevant to decision support for a specific process, but does not fit into the other measure categories such as cost effectiveness, cycle time, or staff productivity.

Measure Scope

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Cross Industry (7.3.1)