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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Total cost to perform the process "manage business resiliency and risk", including depreciation/amortization, per $1,000 revenue
This measure calculates the total cost (including depreciation/amortization) per $1,000 revenue to perform the process "manage business resiliency and risk." Functions of…
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Percentage of business entity IT FTEs who perform the process group "manage business resiliency and risk"
This measure calculates the percentage of business entity IT full-time equivalent employees (FTEs) who perform the process group "manage business resiliency and risk"…
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Days sales outstanding
This measure calculates the average number of days sales outstanding in accounts receivable for a business entity. Days sales outstanding is the length of time from when a…
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Percentage of total annual number of purchase orders processed error-free the first time
This measure calculates the percentage of the total annual number of purchase orders that are processed error-free the first time. A purchase order is a commitment to buy …
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Percentage of total receipts that are processed error free the first time
This measure calculates the percentage of total receipts that are processed error free the first time. It is part of a set of Process Efficiency measures that help companies…
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Percentage of invoice line items matched with a purchase order
This measure calculates the percentage of invoice line items matched with a purchase order. An invoice line item is a single entry on an invoice. For example, an invoice for…
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Total cost to perform the process "manage suppliers" per $1,000 purchases
This measure calculates the total cost per $1,000 purchases to develop and manage programs and policies for interacting with suppliers, and measure/improve their performance…
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Number of active vendors in the master file per $1 million purchases
This measure calculates the total number of active vendors (per $1 million purchases) in a complete listing of a trackable data set for suppliers. It is part of a set of…
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Total cost to perform the process "develop sourcing strategies" per $1,000 purchases
This measure calculates the total cost per $1,000 purchases to perform the "develop sourcing strategies" process, which involves clarifying purchasing requirements, matching…
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Total cost to perform the process "order materials and services" per $1,000 purchases
This measure calculates the total cost per $1,000 purchases for planning, ordering, and executing the physical delivery of materials and services from suppliers to the points…
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Total cost to perform the process "select suppliers and develop/maintain contracts" per $1,000 purchases
This measure calculates total cost per $1,000 purchases for selecting suppliers (typically through a request for information [RFI], request for proposal [RFP], or request for…
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Percentage of procurement process group staff with formal training in negotiations
This measure calculates the percentage of procurement process group staff that has been properly trained in negotiations. The procurement process consists of the business…
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Percentage of procurement process group staff with over three years of purchasing operations experience
This measure calculates the percentage of procurement process group staff that has over three years of purchasing operations experience. The procurement process consists of…
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Percentage of procurement process group staff with over three years of strategic sourcing/commodity management experience
This measure calculates the percentage of procurement process group staff that has over three years of strategic sourcing/commodity management experience. The procurement…
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Personnel cost to perform the process "order materials and services" per $1,000 revenue
This measure calculates personnel cost per $1,000 revenue for planning, ordering, and executing the physical delivery of materials and services from suppliers to the points…