Percentage of business entity IT FTEs who perform the process group "manage business resiliency and risk"

This measure calculates the percentage of business entity IT full-time equivalent employees (FTEs) who perform the process group "manage business resiliency and risk". Functions of this process group include enabling firms to rapidly adapt/respond to any internal or external disruption/threat and continue operations without significant impact to the business, and enabling a more strategic and integrated approach to managing compliance obligations. This measure is a Supplemental Information measure that helps companies evaluate additional variables not covered elsewhere for the "manage business resiliency" process.

Benchmark Data

Lock

Sorry! Not all users have access to all of our resources. Question mark icon

Want to unlock access to all of our resources?

Learn about Membership icon--arrow--right

Measure Category:
Supplemental Information
Measure Id:
104558
Total Sample Size:
714 All Companies
Performers:
25th
Median
75th
Key Performance
Indicator:
No

Compute this Measure

Units for this measure are percent.

Back to Top

(Number of FTEs who perform the process group "manage business resiliency and risk"/Number of FTEs who perform the function "manage information technology") * 100.0

Key Terms

Back to Top

FTE - (full-time equivalent employee)

To calculate the number of full-time equivalents employed during the year for each respective process or activity, you must prorate the number of employees and the hours spent performing each process/activity. Assume that a full-time worker represents 40 hours per week. Provide the average number of full-time equivalents employed during the year for each respective process. Include full-time employees, part-time employees, and temporary workers hired during peak demand periods. Allocate only the portion of the employee's time that relates to or supports the activities identified for an applicable process. Prorate management and secretarial time by estimating the level of effort in support of each activity, by process.

For example, a part-time secretary in the finance department for XYZ, Inc. charges all of his time to finance department activities. He works 20 hours per week. The secretary splits his time evenly supporting employees working in the general accounting process and the financial reporting process. Thus, his time should be allocated by process. So, if he works throughout the year and supports these two processes, his time would be split evenly as:

20hrs/40hrs = .5FTE * 50% for general accounting = .25FTE for general accounting

20hrs/40hrs = .5FTE * 50% for financial reporting = .25FTE for financial reporting

Supplemental Information

Supplemental information is data that APQC determines is relevant to decision support for a specific process, but does not fit into the other measure categories such as cost effectiveness, cycle time, or staff productivity.

Business Entity

For survey purposes, a business entity is defined as an entity that:

  1. performs significant aspects of the processes for the surveys identified, or
  2. is part of a cost or revenue center within the company.

Within your organization, diverse departments may be geographically co-located, with closely integrated operations that form part of one "business entity" which may be a great distance apart. When trying to determine if related parts of your operation should be considered a single business entity, look for the following characteristics:

  • Do they operate closely together?
  • Do they serve many of the same customers?
  • Do they support the same region or product group?
  • Do they share any performance measures?
  • Is data meaningful at a consolidated level?

Examples of business entity definition:

  1. A general ledger accounting unit located in Germany has two groups. One performs general ledger accounting for the corporate headquarters, which has three business units. The other group does general ledger accounting for one of the three business units. In spite of their geographic co-location, their roles are substantially different and consolidating their data into a single response would make it less meaningful. Each group should be treated as a separate business entity.
  2. Three business units within a corporation use a shared services center for accounts payable and expense reimbursement, but are self-supporting for the other financial processes. The best approach is to make the shared services centre a separate business entity for accounts payable and expense reimbursement, and to retain the three original business units for the other financial processes.
  3. A global manufacturing company has five plant locations, each manufacturing product and each with its own logistics operations. For purposes of completing a manufacturing and logistics survey, they should be treated as five separate business entities.

Measure Scope

Back to Top

Cross Industry (7.2.1)

  • 11.4.1 - Develop the business resilience strategy (11221) - Creating a strategy for rapidly adapting to disturbances. Maintain continuous business processes and protecting employees, assets, and overall brand equity.
  • 11.4.2 - Perform continuous business operations planning (11222) - Developing plans to ensure continuous business operations.
  • 11.4.3 - Test continuous business operations (11223) - Assessing ongoing activities within the organization that are not intended to stop except for in an emergency.
  • 11.4.4 - Maintain continuous business operations (11224) - Evaluating business operations. Determine which activities generate revenues, perform best, and provide good returns.
  • 11.4.5 - Share knowledge of specific risks across other parts of the organization (16471) - Sharing information about risks and resilience strategies of business operations across the organization so that prospective risks can be avoided.