This measure calculates the percentage of procurement process group staff that has been properly trained in negotiations. The procurement process consists of the business functions of procurement planning, purchasing, inventory control, traffic, receiving, incoming inspection, and salvage operations. Within this process group, employees trained in negotiations are more effective at managing relationships with suppliers. As part of a set of Supplemental Information measures, this measure helps companies evaluate additional variables not covered elsewhere for the "procure materials and services" process.
Percentage of procurement department staff with formal training in negotiations
Supplemental information is data that APQC determines is relevant to decision support for a specific process, but does not fit into the other measure categories such as cost effectiveness, cycle time, or staff productivity.