Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Expedited costs as a percentage of total cost of the logistics process group "manage logistics and warehousing"
This measure calculates the percentage of total cost of the "manage logistics and warehousing" process group that comes from expedited costs. Expedited costs refer to costs…
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Warehouse slot utilization
This measure calculates a warehouse's slot utilization (number of slots filled out of total number of slots in a warehouse). It is part of a set of Process Efficiency…
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Cost of damaged product as a percentage of sales
This measure calculates the cost of damaged product as a percentage of sales by dividing total damaged value by total sales value. Appropriate values are in the range of 0 to…
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This measure calculates the number of full-time equivalent employees (FTEs) who perform the process "operate warehousing"—in which they receive, inspect, and store incoming…
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Measure Spotlights|
Number of FTEs that perform the process group "manage logistics and warehousing" excluding "manage returns; manage reverse logistics" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue who plan, implement, and control the forward flow and storage of goods,…
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Measure Spotlights|
Number of annual sales orders filled per FTE that performs the process "operate warehousing"
This measure calculates the number of annual sales orders filled per full-time equivalent (FTE) employee who performs the process "operate warehousing," which involves…
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Measure Spotlights|
Total transportation cost per $1,000 revenue
This measure calculates the total cost per $1,000 revenue of moving product from an enterprise to customer locations, including loading and unloading trucks, transporting the…
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Total transportation cost as a percentage of revenue
This measure calculates total annual transportation cost as a percentage of revenue. Transportation costs are the costs of moving product from your enterprise to customer…
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Measure Spotlights|
Percentage of logistics costs associated with the physical transportation, storage, or handling of returned product
This measure calculates the percentage of total logistics costs that come from physical transportation, storage, or handling of returned product. It is part of a set of…
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Measure Spotlights|
Pick-to-ship cycle time in hours for customer orders
This measure determines the average pick-to-ship cycle time in hours for customer orders. Cycle time begins when an order is released to be picked from the warehouse and…
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Unit fill rate
This measure calculates the percentage of ship-from-stock lines shipped within 24 hours of order receipt, calculated as number of units shipped within 24 hours of order…
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Value of sales order line items not fulfilled due to production capacity or stockouts as a percentage of revenue
This measure calculates the total value of all sales order line items that were not fulfilled due to lack of product availability. as a percentage of revenue. A sales order…
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Measure Spotlights|
Value of sales order line items not fulfilled due to production capacity or stockouts per $1 million revenue
This measure calculates the value of sales order line items which are not fulfilled due to production capacity or stockouts per $1 million business entity revenue. A sales…
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Cycle time in hours from receipt of customer order to completing order preparation
This measure calculates the average customer order processing time in hours to receive and prepare an order for selection. It is a Cycle Time measure that helps companies…
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Measure Spotlights|
Inventory accuracy
This measure calculates average inventory accuracy, which is the absolute value of the sum of the variance between physical inventory and perpetual inventory (i.e. inventory…