Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of application development and maintenance projects in the most recent year delivered on time or early
This measure calculates the percentage of application development and maintenance projects in the most recent year that were delivered on time or early. Application…
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Measure Spotlights|
Percentage of application development and maintenance projects in the most recent year delivered on or below budget
This measure calculates the percentage of application development and maintenance projects in the most recent year that were delivered on or below budget. Application…
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Measure Spotlights|
Percentage of initially planned functionality that is delivered for application development and maintenance projects in the most recent year
This measure calculates average percentage of initially planned functionality that was delivered for application development and maintenance projects fully completed during…
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Measure Spotlights|
Percentage of IT operating costs, excluding depreciation/amortization, dedicated to develop and integrate services/solutions
This measure calculates the percentage of IT operating costs, excluding depreciation/amortization, allocated to developing and integrating services/solutions, in which the…
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Measure Spotlights|
Percentage of IT operating costs, excluding depreciation/amortization, dedicated to deploy services/solutions
This measure calculates the percentage of IT operating costs, excluding depreciation/amortization, allocated to the process “deploy services/solutions" which involves…
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Measure Spotlights|
Percentage of IT operating costs, excluding depreciation/amortization, dedicated to support services/solutions
This measure calculates the percentage of IT operating costs, excluding depreciation/amortization, allocated to the process “support services/solutions" which involves…
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Measure Spotlights|
Average time in days to deploy new computing capacity
This measure calculates the average number of days it takes to deploy new computing capacity. It is part of a set of Cycle Time measures that help companies analyze the…
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Measure Spotlights|
Number of IT FTEs that perform application development activities per $1 billion revenue
This measure calculates number of IT full time equivalents (FTEs) that perform application development activities per $1 billion business entity revenue. Application…
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Measure Spotlights|
Number of FTEs for the phase 'design and develop product/services' per $1 billion revenue
This measure calculates the number of full-time equivalent (FTE) employees per $1 billion revenue for the ‘design and develop products/services,' which includes assigning…
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Measure Spotlights|
Personnel cost of the phase 'design and develop product/services' per $1,000 revenue
This measure calculates personnel cost (per $1,000 revenue) of the phase ‘design and develop products/services,' which includes assigning resources to product/service…
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Measure Spotlights|
Total cost of the phase 'support product manufacturing or service delivery' per $1,000 revenue
This measure calculates the total cost (per $1,000 revenue) of the phase ‘support product manufacturing or service delivery,' which are monitored by new product/service…
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Measure Spotlights|
Total cost of the phase 'test market for new or revised products and services' per $1,000 revenue
This measure calculates the total cost (per $1,000 revenue) of the phase 'test market for new or revised products and services,' which uses prototypes to assess the market…
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Measure Spotlights|
Total cost of the phase 'design and develop product/services' per $1,000 revenue
This measure calculates the total cost (per $1,000 revenue) of the phase ‘design and develop products/services,' which includes assigning resources to product/service…
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Measure Spotlights|
Average backlog of application break/fix requests for the current year
This measure calculates the average backlog of application break/fix requests for the current year. It is part of a set of Supplemental Information measures that help…
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Measure Spotlights|
Average time in weeks to deploy a new release into the production environment
This measure calculates the average number of weeks it takes to deploy a new release into the production environment. It is part of a set of Cycle Time measures that help…