Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Personnel cost to perform the process group "manage employee information" per $1,000 revenue
This measure calculates personnel cost per $1,000 revenue to perform the process group "manage employee information." Core components of this process group include management…
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Measure Spotlights|
Total cost to perform the process group "manage employee information" per process group FTE
This measure calculates total cost to perform the process group "manage employee information" per process group full-time equivalent employee (FTE). Total cost is the sum of…
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Measure Spotlights|
Total cost to perform the process group "manage employee information" per $1,000 revenue
This measure calculates the total cost per $1,000 revenue to perform the process group "manage employee information." Core components of this process group include management…
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Measure Spotlights|
Percentage of active customers who are repeat customers
This measure calculates the percentage of active customers who are repeat customers. A customer is considered active if they have purchased a business entity's product at…
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Measure Spotlights|
Percentage of total finance function FTEs allocated to the process "manage sales orders"
This measure calculates the percentage of finance function full-time equivalent employees (FTEs) who are allocated to the process "manage sales orders." Finance function FTEs…
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Measure Spotlights|
Average cost per sales order for orders received through new channels
This measure calculates the average cost of sales orders received through new channels (digital/electronic), which include internet, EDI, and mobile platforms. It is part of…
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Measure Spotlights|
Cycle time in hours from the time a sales order is received until the time manufacturing/logistics is notified
This measure calculates the number of hours elapsed between receipt of a sales order and notification of manufacturing/logistics. It is part of a set of Cycle Time measures…
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Measure Spotlights|
Overhead cost to perform the process group "manage employee information" as a percentage of total process group cost
This measure calculates the percentage of the total cost to perform the process group "manage employee information" that comes from overhead cost. Core components of this…
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Measure Spotlights|
Overhead cost to perform the process group "manage employee information" per $1,000 revenue
This measure calculates overhead cost per $1,000 revenue to perform the process group "manage employee information." Core components of this process group management…
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Measure Spotlights|
Overhead cost to perform the process group "manage employee information" per business entity employee
This measure calculates overhead cost per business entity employee to perform the process group "manage employee information." Core components of this process group include…
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Measure Spotlights|
Systems cost to perform the process group "manage employee information" per $1,000 revenue
This measure calculates systems cost per $1,000 revenue to perform the process group "manage employee information." Core components of this process group include management…
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Measure Spotlights|
Systems cost to perform the process group "manage employee information" per business entity employee
This measure calculates systems cost per business entity employee to perform the process group "manage employee information." Core components of this process group include…
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Measure Spotlights|
Overhead and other costs to perform the process group "manage employee information" per $1,000 revenue
This measure calculates overhead and other cost per $1,000 business entity revenue to perform the process group "manage employee information". Overhead cost refers to…
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Measure Spotlights|
Overhead and other cost to perform the process group "manage employee information" per business entity employee
This measure calculates overhead and other cost per business entity employee to perform the process group "manage employee information". Overhead cost refers to expenses that…
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Measure Spotlights|
Overhead and other cost to perform the process group "manage employee information" as a percentage of total process group cost
This measure calculates overhead and other costs as a percentage of total process group cost to perform the process group "manage employee information". Overhead cost refers…