# Percentage of total finance function FTEs allocated to the process "manage sales orders"

This measure calculates the percentage of finance function full-time equivalent employees (FTEs) who are allocated to the process "manage sales orders." Finance function FTEs take care of processes like financial planning, investments, taxes, and payroll. As part of a set of Supplemental Information measures, it helps companies evaluate additional variables impacting the "manage sales orders" process.

## Benchmark Data

Measure Category:
Supplemental Information
Measure Id:
102008
Total Sample Size:
3,880 All Companies
Performers:
25th
Median
75th
Key Performance
Indicator:
No

## Compute this Measure

Units for this measure are percent.

`(Number of FTEs who perform the process "manage sales orders" / Number of FTEs who perform the function "manage financial resources") * 100`

## Key Terms

#### FTE - (full-time equivalent employee)

To calculate the number of full-time equivalents employed during the year for each respective process or activity, you must prorate the number of employees and the hours spent performing each process/activity. Assume that a full-time worker represents 40 hours per week. Provide the average number of full-time equivalents employed during the year for each respective process. Include full-time employees, part-time employees, and temporary workers hired during peak demand periods. Allocate only the portion of the employee's time that relates to or supports the activities identified for an applicable process. Prorate management and secretarial time by estimating the level of effort in support of each activity, by process.

For example, a part-time secretary in the finance department for XYZ, Inc. charges all of his time to finance department activities. He works 20 hours per week. The secretary splits his time evenly supporting employees working in the general accounting process and the financial reporting process. Thus, his time should be allocated by process. So, if he works throughout the year and supports these two processes, his time would be split evenly as:

20hrs/40hrs = .5FTE * 50% for general accounting = .25FTE for general accounting

20hrs/40hrs = .5FTE * 50% for financial reporting = .25FTE for financial reporting

#### Supplemental Information

Supplemental information is data that APQC determines is relevant to decision support for a specific process, but does not fit into the other measure categories such as cost effectiveness, cycle time, or staff productivity.

## Measure Scope

#### Cross Industry (7.3.0)

• 3.5.4.1 - Accept and validate sales orders (10194) - Receiving and confirming orders from customers. Verify that no extra expenses have to be disbursed on part of the organization for labor or inventory when processing the order.
• 3.5.4.2 - Collect and maintain account information (10195) - Collecting and maintaining all account information. Collect information about the purchase, servicing, return, and/or commitment of any products/services on part of the organization to its customers. Bring together information from various organizational divisions, and update periodically.
• 3.5.4.2.1 - Administer key account details (10201) - Managing essential information of customer accounts.
• 3.5.4.2.2 - Retrieve full customer details (10202) - Obtaining detailed information about customers.
• 3.5.4.2.3 - Modify involved party details (10203) - Altering information about involved parties.