Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask UsResource Results
-
Measure Spotlights|
Average return on investment for marketing/sales campaigns measured 12 months ago
This measure calculates the organization's average return on investments for marketing/sales campaigns measured 12 months ago. This Supplemental Information measure is…
-
Measure Spotlights|
Net promoter score measured 12 months ago
This measure calculates net promoter score measured 12 months ago. Net Promoter Score (NPS) is calculated based on customer surveys' answers to this question: "How likely is…
-
Measure Spotlights|
Percentage change in marketing FTEs over the past 12 months
This measure calculates percentage change in marketing full time equivalents (FTEs) over the past 12 months. This Supplemental Information measure is intended to help…
-
Measure Spotlights|
Percentage of marketing FTEs added/hired in the past 12 months attributed to AI
This measure calculates the percentage of the full-time equivalent employee (FTE) changes in marketing attributed to AI, related to FTEs added/hired in the past 12 months…
-
Measure Spotlights|
Percentage of marketing FTEs eliminated/redeployed in the past 12 months attributed to AI
This measure calculates the percentage of the full-time equivalent employee (FTE) changes in marketing attributed to AI, related to FTEs eliminated/redeployed in the past 12…
-
Measure Spotlights|
Percentage of marketing FTEs with skill requirement changes in the past 12 months
This measure calculates the percentage of marketing full-time equivalent employees (FTEs) having had skill requirements changes in the past year This Supplemental Information…
-
Measure Spotlights|
Percentage of marketing FTEs with skill requirement changes in the past 12 months driven by the adoption of AI
This measure calculates the percentage of marketing full-time equivalent employees (FTEs) having had skill requirements changes in the past year driven directly or indirectly…
-
Measure Spotlights|
Average time in days to close an identified skill or capability gap through training for an operational workers/office staff employee
This measure calculates the average number of days it takes to close an identified skill or capability gap through training for an operational workers/office staff employee …
-
Measure Spotlights|
Average time in days to close an identified skill or capability gap through training for a middle management/specialists employee
This measure calculates the average number of days it takes to close an identified skill or capability gap through training for a middle management/specialists employee (i.e…
-
Measure Spotlights|
Average time in days to close an identified skill or capability gap through training for a senior management/executives employee
This measure calculates the average number of days it takes to close an identified skill or capability gap through training for a senior management/executives employee (i.e…
-
Measure Spotlights|
Number of learning days per operational workers/office staff employee
This measure calculates the average number of days per operational workers/office staff employee (i.e. those with no management responsibility) that were dedicated to…
-
Measure Spotlights|
Percentage of FTEs that perform the process "process accounts payable (AP)" that perform the activity "maintain/manage electronic commerce"
This measure calculates the percentage of full-time equivalent employees (FTEs) that perform the "process accounts payable (AP)" process—which consists of processing payments…
-
Measure Spotlights|
Percentage of FTEs that perform the process "process accounts payable (AP)" that perform the activity "process payroll taxes"
This measure calculates the percentage of full-time equivalent employees (FTEs) that perform the "process accounts payable (AP)" process—which consists of processing payments…
-
Measure Spotlights|
Percentage of FTEs that perform the process "process accounts payable (AP)" that perform the activity "research/resolve payroll exceptions"
This measure calculates the percentage of full-time equivalent employees (FTEs) that perform the "process accounts payable (AP)" process—which consists of processing payments…
-
Measure Spotlights|
Other cost to perform the process "operate outbound transportation" per $1,000 revenue
This measure calculates other cost (i.e. costs other than personnel, equipment, material, systems, outsourced, or overhead costs) per $1,000 revenue to prepare goods for…