Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask UsResource Results
-
Measure Spotlights|
Number of unique places available for users to search for information inside the organization
This measure calculates number of unique places available for users to search for information inside the organization. This Supplemental Information measure is intended to…
-
Measure Spotlights|
Percentage change in the total number of voluntary employee terminations in the past 12 months (pre- to post-Covid)
This measure calculates percentage change in the total number of voluntary employee terminations in the past 12 months (pre-Covid). Voluntary turnover (or termination)…
-
Measure Spotlights|
Percentage change in the total number of involuntary employee terminations in the past 12 months (pre- to post-Covid)
This measure calculates percentage change in the total number of involuntary employee terminations in the past 12 months (pre-Covid). Involuntary turnover (or termination)…
-
Measure Spotlights|
Average monthly demand forecast accuracy
This measure calculates your business entity supply chain's average monthly demand forecast accuracy. Forecast accuracy is a measurement comparing the forecasted demand to…
-
Measure Spotlights|
Average monthly demand forecast accuracy measured 12 months ago
This measure calculates your business entity supply chain's average monthly demand forecast accuracy, measured 12 months ago. Forecast accuracy is a measurement comparing the…
-
Measure Spotlights|
Percentage change in monthly forecast accuracy over the past 12 months attributed to AI
This measure calculates percentage change in monthly forecast accuracy over the past 12 months attributed to AI. Artificial Intelligence (AI) (aka cognitive solutions) is a…
-
Measure Spotlights|
Percentage of KM applications, platforms, or technologies hosted on-premises
This measure calculates the percentage of knowledge management (KM) applications, platforms, or technologies hosted on-premises. KM is the function responsible for organizing…
-
Measure Spotlights|
Percentage of funding for KM applications, platforms, or technologies from the IT group/function
This measure calculates the percentage of funding for knowledge management (KM) applications, platforms, or technologies that comes from the IT group/function. KM is the…
-
Measure Spotlights|
Percentage of funding for KM applications, platforms, or technologies from one or more business units/functions whose employees are end-users of the application/platform
This measure calculates the percentage of funding for knowledge management (KM) applications, platforms, or technologies that comes from one or more business units/functions…
-
Measure Spotlights|
Percentage of business entity employees that participate in approaches and activities included in KM program, initiative, or service
This measure calculates the percentage of business entity employees that participate in approaches and activities included in the knowledge management (KM) program,…
-
Measure Spotlights|
Number of business entity employees per FTE that directly supports the business entity's knowledge management program
This measure calculates the number of business entity employees per full-time equivalent (FTE) employee that directly supports the business entity's knowledge management (KM)…
-
Measure Spotlights|
Number of products (SKUs) per FTE that performs the process group "plan for and align supply chain resources"
This measure calculates the number of products (SKUs) per full-time equivalent employee (FTE) that performs the process group "plan for and align supply chain resources,"…
-
Measure Spotlights|
Cycle time in days for processing an employee's retirement
This measure calculates the average cycle time in days for the administration and execution of an employee's retirement, including calculation of pension benefits,…
-
Measure Spotlights|
Number of monthly routine "redeploy and retire employees" inquiries per business entity employee
This measure calculates the number of monthly routine inquiries (i.e. those received on a regular basis that require a standard response) received per business entity…
-
Measure Spotlights|
Percentage of total involuntary terminations that are middle management/specialists
This measure calculates the amount of middle management/specialists (i.e. managers with budgetary and/or supervisory responsibility who report to senior management and/or…