Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of workforce that exclusively works at an employer provided workspace
This measure calculates the percentage of workforce that works at an employer provided workspace exclusively. This Supplemental Information measure is intended to help…
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Measure Spotlights|
Learning budget per business entity employee
This measure calculates the budget allocated to learning for the 12-month period per business entity employee. This measure is part of a set of Cost Effectiveness measures…
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Measure Spotlights|
Percentage of legal services FTEs that perform other legal services processes
This measure calculates percentage of legal services full-time equivalent employees (FTEs) that perform other legal services processes. (i.e. excluding process groups …
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Measure Spotlights|
Percentage of legal services FTEs that perform the process group 'manage outside counsel'
This measure calculates percentage allocation of legal services full-time equivalent employees (FTEs) that perform the process group 'outside counsel'. The process group …
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Measure Spotlights|
Percentage of legal services FTEs that perform the process group 'manage regulatory activities'
This measure calculates percentage allocation of legal services full-time equivalent employees (FTEs) that perform the process group 'regulatory activities'. The process…
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Measure Spotlights|
Percentage of legal services FTEs that perform the process group 'manage litigation and dispute resolution'
This measure calculates percentage allocation of legal services full-time equivalent employees (FTEs) that perform the process group 'litigation and dispute resolution'. The…
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Measure Spotlights|
Percentage of legal services FTEs that perform the process group 'oversee corporate governance'
This measure calculates percentage allocation of legal services full-time equivalent employees (FTEs) that perform the process group 'oversee corporate governance'. The…
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Measure Spotlights|
Total number of compliance and ethics services FTEs per $1 billion revenue
This measure calculates total number of compliance and ethics services full-time equivalent employees (FTEs) per $1 billion revenue. This Cost Effectiveness measure is…
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Measure Spotlights|
Total number of legal services FTEs per $1 billion revenue
This measure calculates total number of legal services full-time equivalent employees (FTEs) per $1 billion revenue. The legal services function includes [Conducting board…
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Measure Spotlights|
Percentage of legal services FTEs that perform the process group 'conduct board activities'
This measure calculates percentage allocation of legal services full-time equivalent employees (FTEs) that perform the process group 'conduct board activities'. The process…
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Measure Spotlights|
Percentage of legal services FTEs that perform the process group 'manage, prepare, and review contracts'
This measure calculates percentage allocation of legal services full-time equivalent employees (FTEs) that perform the process group 'manage, prepare, and review contracts'. …
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Measure Spotlights|
Percentage of legal services FTEs that perform the process group 'protect intellectual property'
This measure calculates percentage allocation of legal services full-time equivalent employees (FTEs) that perform the process group 'protect intellectual property'. The…
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Measure Spotlights|
Total cost to perform the compliance and ethics services function as a percentage of selling, general, and administrative cost (SG&A)
This measure calculates total cost to perform the compliance and ethics services function as a percentage of selling, general, and administrative cost (SG&A). Total cost is…
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Measure Spotlights|
Total cost to perform the compliance and ethics services function as a percentage of revenue
This measure calculates total cost to perform the compliance and ethics services function as a percentage of revenue. Total cost is the sum of personnel (compensation…
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Measure Spotlights|
Total cost to perform the process group "govern and manage product/service development program" per $1,000 revenue
This measure calculates total cost to perform the process group "govern and manage product/service development program" per $1,000 business entity revenue. Total cost is the…