Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Inventory accuracy
This measure calculates average inventory accuracy, which is the absolute value of the sum of the variance between physical inventory and perpetual inventory (i.e. inventory…
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Measure Spotlights|
Total cost to perform the process group "manage logistics and warehousing" per $1,000 revenue
This measure calculates the total cost to perform the process group "manage logistics and warehousing"—which plans, implements, and controls the forward and reverse flow and…
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Measure Spotlights|
Perfect order performance
This measure calculates the rate of perfect order performance, which refers to the act of flawlessly taking and fulfilling a customer order—including taking the order…
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Measure Spotlights|
Total cost to perform the process group "manage logistics and warehousing" per $1 billion revenue
This measure calculates the total cost to perform the process group "manage logistics and warehousing"—which plans, implements, and controls the forward and reverse flow and…
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Measure Spotlights|
Total cost to perform the process group "manage logistics and warehousing" as a percentage of revenue
This measure calculates total cost as a percentage of revenue to perform the process group "manage logistics and warehousing". Total cost is the sum of personnel …
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Measure Spotlights|
Selling, general, and administrative (SGA) costs per business entity employee
This measure calculates selling, general, and administrative (SG&A) costs per business entity employee. Selling, General, and Administrative (SG&A) Costs refers to the…
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Measure Spotlights|
Personnel cost to perform the process group "recruit, source, and select employees" as a percentage of total process group cost
This measure calculates the percentage of the total cost to perform the process group "recruit, source and select employees" that comes from personnel cost. Activities in…
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Measure Spotlights|
Number of business entity employees per FTE that performs the process group "recruit, source, and select employees"
This measure calculates the number of business entity employees per full-time equivalent (FTE) employee (including those in support locations, such as shared centers) that…
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Measure Spotlights|
Cycle time in days from identifying the need to hire a new employee to approval of the job requisition
This measure calculates the number of days elapsed between the moment an organization realizes they need to hire a new employee and when a recruiter is notified that they…
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Measure Spotlights|
Number of FTEs that perform the process group "recruit, source, and select employees" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that perform the process group "recruit, source, and select employees."…
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Measure Spotlights|
New employees as a percentage of total business entity employees
This measure calculates the percentage of new employees out of total business entity employees. As part of a set of Supplemental Information measures, it helps companies…
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Measure Spotlights|
Number of new hires per FTE that performs the process group "recruit, source, and select employees"
This measure calculates the number of new hires per full-time equivalent (FTE) employee (including those in support locations, such as shared centers) that performs the…
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Measure Spotlights|
Percentage of new hires that originated from employee referrals
This measure calculates the percentage of new hires sourced from employee referrals. It is part of a set of Supplemental Information measures that help companies evaluate…
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Measure Spotlights|
Total cost to perform the process group "recruit, source, and select employees" per $1,000 revenue
This measure calculates the total cost per $1,000 revenue to perform the process group "recruit, source, and select employees." Activities in this process group include new…
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Measure Spotlights|
Total cost to perform the process group "recruit, source, and select employees" per business entity employee
This measure calculates the total cost per business entity employee to perform the process group "recruit, source, and select employees." Activities in this process group…