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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of total annual marketing budget that is personnel related (compensation and benefits)
This measure calculates the percentage of total annual marketing budget that is personnel related (e.g., compensation and benefits). It is part of a set of Supplemental…
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Measure Spotlights|
Percentage of total annual marketing budget that is not related to personnel (compensation and benefits)
This measure calculates the percentage of total annual marketing budget that is not related to personnel (e.g., compensation and benefits). It is part of a set of…
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Measure Spotlights|
Number of IT FTEs that perform application development activities per $1 billion revenue
This measure calculates number of IT full time equivalents (FTEs) that perform application development activities per $1 billion business entity revenue. Application…
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Measure Spotlights|
Percentage of total annual marketing budget allocated to digital marketing - mobile app design, management, and optimization
This measure calculates the percentage of total annual marketing budget allocated to digital marketing - mobile app design, management, and optimization. It is part of a set…
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Measure Spotlights|
Percentage of total annual marketing budget allocated to digital marketing - search engine optimization (seo) and paid search / pay per click (ppc)
This measure calculates the percentage of total annual marketing budget allocated to digital marketing - search engine optimization (SEO) and paid search/pay-per-click (PPC)…
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Measure Spotlights|
Percentage of total annual marketing budget allocated to digital marketing - online advertising (banners, pop-up ads, ads on external websites)
This measure calculates the percentage of total annual marketing budget allocated to digital marketing - online advertising (e.g., banners, pop-up ads, ads on external…
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Measure Spotlights|
Average backlog of application break/fix requests for the current year
This measure calculates the average backlog of application break/fix requests for the current year. It is part of a set of Supplemental Information measures that help…
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Measure Spotlights|
Average time in weeks to deploy a new release into the production environment
This measure calculates the average number of weeks it takes to deploy a new release into the production environment. It is part of a set of Cycle Time measures that help…
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Measure Spotlights|
Average time in weeks to make a change to the production environment
This measure calculates the average number of weeks it takes to make a change to the production environment. It is part of a set of Cycle Time measures that help companies…
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Measure Spotlights|
Average time in hours to resolve highest priority application break/fix problems (current year)
This measure calculates the average number of hours it takes to resolve the highest priority application break/fix problems for the current year. It tracks the time between…
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Measure Spotlights|
Other cost to perform the process group "deliver and support information technology services", including depreciation/amortization, per $100,000 revenue
This measure calculates other cost (including depreciation/amortization) per $100,000 revenue to perform the process group "deliver and support information technology…
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Measure Spotlights|
Level of FTE experience in years for the process group "deliver and support information technology services"
This measure evaluates the level of full-time equivalent (FTE) employee experience in years for the process group "deliver and support information technology services," which…
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Measure Spotlights|
Level of FTE experience in years for the process group "deploy information technology solutions"
This measure evaluates the level of full-time equivalent (FTE) employee experience in years for the process group "deploy information technology solutions," which introduces…
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Measure Spotlights|
Level of FTE experience in years for the process group "develop and maintain information technology solutions"
This measure evaluates the level of full-time equivalent (FTE) employee experience in years for the process group "develop and maintain information technology solutions,"…
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Measure Spotlights|
Number of break/fix requests requiring rework as a percentage of average backlog for the current year
This measure calculates the number of break/fix requests requiring rework as a percentage of average backlog for the current year. It is part of a set of Process Efficiency…