Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of marketing FTEs with skill requirement changes in the past 12 months
This measure calculates the percentage of marketing full-time equivalent employees (FTEs) having had skill requirements changes in the past year This Supplemental Information…
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Measure Spotlights|
Percentage of marketing FTEs with skill requirement changes in the past 12 months driven by the adoption of AI
This measure calculates the percentage of marketing full-time equivalent employees (FTEs) having had skill requirements changes in the past year driven directly or indirectly…
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Measure Spotlights|
Average time in days to close an identified skill or capability gap through training for an operational workers/office staff employee
This measure calculates the average number of days it takes to close an identified skill or capability gap through training for an operational workers/office staff employee …
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Measure Spotlights|
Average time in days to close an identified skill or capability gap through training for a middle management/specialists employee
This measure calculates the average number of days it takes to close an identified skill or capability gap through training for a middle management/specialists employee (i.e…
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Measure Spotlights|
Average time in days to close an identified skill or capability gap through training for a senior management/executives employee
This measure calculates the average number of days it takes to close an identified skill or capability gap through training for a senior management/executives employee (i.e…
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Cost to maintain and support the learning management system per temporary staff/contractor dedicated to the activity
This measure calculates the cost to maintain and support the software application or Web-based technology used to plan, implement, and assess a specific learning process, per…
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Measure Spotlights|
Number of learning days per operational workers/office staff employee
This measure calculates the average number of days per operational workers/office staff employee (i.e. those with no management responsibility) that were dedicated to…
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Measure Spotlights|
Percentage of FTEs that perform the process "perform financial reporting" that perform the activity "prepare consolidated financial statements"
This measure calculates percentage of full time equivalents (FTEs) that perform the process "perform financial reporting" who prepare consolidated financial statements. The…
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Measure Spotlights|
Percentage of FTEs that perform the process "perform financial reporting" that perform the activity "perform consolidated reporting/review of cost management reports"
This measure calculates percentage of full time equivalents (FTEs) that perform the process "perform financial reporting" who perform consolidated management reporting. The…
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Measure Spotlights|
Percentage of FTEs that perform the process "perform financial reporting" that perform the activity "prepare statements for board review"
This measure calculates percentage of full time equivalents (FTEs) that perform the process "perform financial reporting" who prepare statements for board review. The process…
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Measure Spotlights|
Percentage of FTEs that perform the process "perform financial reporting" that perform the activity "produce quarterly/annual filings and shareholder reports"
This measure calculates percentage of full time equivalents (FTEs) that perform the process "perform financial reporting" who perform the activity "produce quarterly/annual…
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Measure Spotlights|
Percentage of FTEs that perform the process "process accounts payable (AP)" that perform the activity "maintain/manage electronic commerce"
This measure calculates the percentage of full-time equivalent employees (FTEs) that perform the "process accounts payable (AP)" process—which consists of processing payments…
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Measure Spotlights|
Percentage of FTEs that perform the process "process accounts payable (AP)" that perform the activity "process payroll taxes"
This measure calculates the percentage of full-time equivalent employees (FTEs) that perform the "process accounts payable (AP)" process—which consists of processing payments…
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Measure Spotlights|
Percentage of FTEs that perform the process "process accounts payable (AP)" that perform the activity "research/resolve payroll exceptions"
This measure calculates the percentage of full-time equivalent employees (FTEs) that perform the "process accounts payable (AP)" process—which consists of processing payments…
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Measure Spotlights|
Percentage of accounts that are standard with the business units reporting to your site
This measure calculates the percentage of accounts that are standard with the business units reporting to your site. Standard accounts are records of company financial and/or…