Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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This measure calculates organization's overhead and other cost as a percentage of the total cost to perform the process group "Develop and manage human resources (HR)…
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Measure Spotlights|
Percentage of HR time spent on strategic business input/decision making
This measure calculates the percentage of HR time spent on strategic business input/decision making. It is part of a set of Supplemental Information measures that help…
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Measure Spotlights|
Other cost to perform the process group "develop and manage HR planning, policies, and strategies" as a percentage of total cost to perform the process group
This measure calculates the percentage of total cost to perform the process group "develop and manage HR planning, policies, and strategies" that comes from other cost (i.e…
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Measure Spotlights|
Outsourced cost to perform the process group "develop and manage human resources (HR) planning, policies, and strategies" as a percentage of total process group cost
This measure calculates the percentage of total cost to perform the process group "develop and manage human resources (HR) planning, policies, and strategies" that comes from…
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Measure Spotlights|
Percentage of "develop and manage HR planning, policies, and strategies" inquiries received via digital communication channels
This measure calculates the percentage of inquiries received via digital communication channels for the process "develop and manage HR planning, policies, and strategies,"…
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Measure Spotlights|
Percentage of "develop and manage HR planning, policies, and strategies" inquiries received via non-digital communication channels
This measure calculates the percentage of inquiries received via non-digital communication channels for the process "develop and manage HR planning, policies, and strategies,…
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Measure Spotlights|
Percentage of HR time spent on tactical services
This measure calculates the percentage of HR time spent on tactical services. It is part of a set of Supplemental Information measures that help companies evaluate additional…
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Measure Spotlights|
Percentage of HR time spent on administrative/operational services
This measure calculates the percentage of HR time spent on administrative/operational services. It is part of a set of Supplemental Information measures that help companies…
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Measure Spotlights|
Percentage of FTEs who perform the process group "develop and manage human resources (HR) planning, policies, and strategies" who perform the process "develop human resources strategy"
This measure calculates the percentage of "develop and manage human resources (HR) planning, policies, and strategies" full-time equivalent employees (FTEs) who perform the…
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This measure calculates the percentage of "develop and manage human resources (HR) planning, policies, and strategies" full-time equivalent employees (FTEs) who perform the…
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Measure Spotlights|
Percentage of FTEs who perform the process group "develop and manage human resources (HR) planning, policies, and strategies" who are senior management/executives
This measure calculates the percentage of full-time equivalent employees (FTEs) who are senior management/executives (i.e. the highest-ranking officers and managers below…
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Measure Spotlights|
Number of FTEs that perform the process "monitor and update plans" per $1 billion revenue
This measure calculates number of full time equivalents (FTEs) per $1 billion business entity revenue that perform the process "monitor and update plans". The Process …
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Measure Spotlights|
Percentage of FTEs who perform the process group "develop and manage human resources (HR) planning, policies, and strategies" who perform the process "monitor and update plans"
This measure calculates the percentage of "develop and manage human resources (HR) planning, policies, and strategies" full-time equivalent employees (FTEs) who perform the…
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Measure Spotlights|
Percentage of FTEs who perform the process group "develop and manage human resources (HR) planning, policies, and strategies" who are middle management/specialists
This measure calculates the percentage of full-time equivalent employees (FTEs) who are middle management/specialists (i.e. managers with budgetary and/or supervisory…
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Measure Spotlights|
Number of monthly non-routine "develop and manage HR planning, policies, and strategies" inquiries per business entity employee
This measure calculates the number of monthly non-routine "develop and manage HR planning, policy, and strategies" inquiries per business entity employee. These inquiries…