Percentage of "develop and manage HR planning, policies, and strategies" inquiries received via digital communication channels
This measure calculates the percentage of inquiries received via digital communication channels for the process "develop and manage HR planning, policies, and strategies," which consists of workforce planning, compensation planning, succession planning, employee diversity, program design, policy administration, and policy development. It is part of a set of Supplemental Information measures that help companies evaluate additional variables not covered elsewhere for the "develop and manage human resources (HR) planning, policies, and strategies" process.
Benchmark Data
- Median
- 75th
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Indicator:
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Units for this measure are percent.
Percentage of inquiries received for the process group "develop and manage human resources (HR) planning, policies, and strategies" via digital communication channels
Key Terms
Supplemental Information
Supplemental information is data that APQC determines is relevant to decision support for a specific process, but does not fit into the other measure categories such as cost effectiveness, cycle time, or staff productivity.