Quick Wins from an Organizational Approach to Process Management

When organizations pursue business process management (BPM), they often focus on either process improvement or process mapping. Over a decade of researched and hands-on support within organizations of all shapes, sizes, and types; we continually find that the most important factor for success in managing business processes is a structured and systematic approach.

While this always includes standards and templates for process mapping and projects aimed at improving business performance, the greatest impact comes from the use of a process framework. A process framework is used to identify what processes exist, who is involved, and how the processes link together to fulfill the broader goals and objectives of the organization.

This article looks at how organizations use a process framework to identify and communicate process ownership and interconnected processes.