Process and Project Management in a Perfect World: A Discussion with Maureen Gervais



In January 2015, APQC's Business Excellence research program manager, Holly Lyke-Ho-Gland, discussed ideal process and project management with Maureen Gervais, a director of operations at Pitney Bowes. Maureen has 25 years of business management experience and specializes in process management, project management, and operational effectiveness.  This article summarizes Maureen Gervais' perspective on process and project management governance, the integration of process, the key skills and measures for effective project management, and the role of knowledge management (KM) in process and project management.

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