Leveraging Business Processes and Business Capabilities for Transformation Planning at Regis Corporation



To develop a roadmap for Regis' transformation, Regis' new management team leveraged the best of the process and enterprise architecture worlds. Regis started with the APQC Retail PCF and developed a business capability model to support their processes. Regis was then able to develop a variety of views or overlays to help visualize their most pressing needs and priorities.

This is a session overview from APQC's 2013 Process Conference, which took place on October 24-25, 2013 in Houston.

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