Key Contact Center Benchmarks: Profile of an Agent

Published On:
April 09, 2014
Authored By:
APQC
Members-Only Content:

Prepared using data from APQC's Open Standards Benchmarking in contact centers, this article highlights metrics on the characteristics of a contact center agent (e.g., salary, training, and tenure) across all industries.

Also found in Contact Centers: Current State
Type:
Data and Measures
Topics:
Customer-focused Processes and Functions, Customer Support, Customer Satisfaction, Customer Relationship Management, Customer Complaint Handling, Contact Centers, Call Centers

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