Contact Center Key Benchmarks: Insurance Industry

Published On:
March 16, 2022
Authored By:
APQC
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Gain insight into the efficiency and effectiveness of your organization’s contact center processes by benchmarking common business activities (Hierarchy ID: 6.2 in APQC’s Process Classification Framework®).

Prepared using data from APQC’s Open Standards Benchmarking® in Contact Centers, this piece highlights key performance indicators (KPI) for this process group across the insurance industry. Organizations can use this information to benchmark and continuously improve their contact centers processes. For more information on these measures and metrics, see the Summary of Open Standards Benchmarking Measures: Contact Centers.

Folder
Also found in Contact Center Key Benchmarks
Type:
Data and Measures
Topics:
Customer-focused Processes and Functions, Call Centers, Customer Complaint Handling, Customer Retention, Customer Satisfaction, Customer Service, Customer Support, Contact Centers
Industries:
Insurance

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