- November 11, 2013
- Bob Hiebeler and Shawn Eckert
- Member: FREE
St. Charles Consulting Group has long preached the value of integrating process design with knowledge content, whether it be standard operating procedures, tools and templates, best practice examples, training, or collaboration with key team members.
In this presentation from APQC's 2013 Process Conference, St. Charles' Bob Hiebeler and Shawn Eckert highlight the value of this approach and show how they applied what they deliver to clients to their own business.