Integrating Knowledge Content with Workflow... Practicing What We Preach

Published On:
November 11, 2013
Authored By:
Bob Hiebeler and Shawn Eckert
Members-Only Content:

St. Charles Consulting Group has long preached the value of integrating process design with knowledge content, whether it be standard operating procedures, tools and templates, best practice examples, training, or collaboration with key team members.

In this presentation from APQC's 2013 Process Conference, St. Charles' Bob Hiebeler and Shawn Eckert highlight the value of this approach and show how they applied what they deliver to clients to their own business.

 

Type:
Presentation Slides
Topics:
Process Design, Process and Performance Management, Process, Knowledge Mapping and Flow
Industries:
Professional Services/Business Services

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