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No More Butts in Seats? Measuring Productivity in a Hybrid-Work Environment
Productivity is an enduring hot topic among macro-economics nerds and managers in charge of operations, quality, and improvement programs. But current trends—notably remote work, rapid turnover, and the controversy over “quiet quitting”—have gotten more people thinking about what productivity…
Come Together: The Power of People and Partnerships
In Mid-May, knowledge, process, and performance management professionals came together in Houston for APQC’s 2022 conference. This year’s event—Building the Roadmap Together—focused on ways for process and knowledge to solve problems and support new business models, strategies, and organizational…
5 Biggest Benchmark Problems and How To Fix Them
As you may have heard from us a few times, benchmarking is a top tool used by leadership teams to support decision making. So, to dig into that topic, APQC surveyed over 200 professionals—across functional boundaries—to understand their benchmarking challenges. Benchmarking plays a vital…
Better Measurement: The Knowledge Worker Pickle
APQC’s founder, Jack Grayson, believed that true productivity encompasses both effectiveness and efficiency: “Efficiency measures if you are doing things right. Effectiveness concerns itself with whether you are doing the right things.” We have spent decades focusing on one half of the…
Integrating Knowledge and Learning into How You Accomplish Work
I was thinking about the relationship between access to knowledge and quality of learning. It started when I was working on a project in which I needed to embed a video file into a content piece. My mind went completely blank and I had to rummage through my organization’s SharePoint site and…
What happens when political motivations trump process improvements?
APQC recently held a panel discussion on how organizations can take advantage of a holistic strategy encompassing an intersection of knowledge, process, and quality management. APQC’s Travis Colton, Jim Lee, and Jeff Varney collectively responded to this follow-up discussion from the panel: Q.…