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Culture Change is Easiest When People are Desperate
In APQC’s continuing series “Keys to Making Change Management Last” Robert Paterson, President of The Renewal Consulting Group, explains why culture change is easiest when people are desperate. He also explains the rules of culture change, how difficult it was to convince a bank to use email, and…
6 Process Improvement Pitfalls and How to Avoid Them
The Process Excellence Network just came out with an article focusing on six process excellence pitfalls to avoid, written by Andrew Spanyi. Organizing improvement in silos Focusing on cost instead of customer value creation Having the method overshadow the outcome Redesigning the…
APQC Change Management Spotlight: Richard Bevan on high cost of not managing change
In APQC’s continuing series “Keys to Making Change Management Last” Abby Heller talks to Richard Bevan, author of ‘Changemaking’. Richard is also a consultant and educator with a background in organizational communication, the management of change, and leadership development. Richard…
Is Micro-Managing with BPM a Myth?
APQC recently talked to Scott Francis, co-founder and CTO of BP3, about why more detail in modeling isn’t the answer but knowing the right details are. You can follow Scott on Twitter at @sfrancisatx APQC: You’ve mentioned before on your blog how the ‘Myth’ of micromanaging with BPM…
Janne Ohtonen of BPM Leader on Customer Focused Process Improvement
APQC recently interviewed Janne Ohtonen about focusing on the customer when doing process improvement. Janne Ohtonen is a Business Process and Customer Experience Management trainer, consultant, speaker, expert & coach with over ten years of international experience. He blogs at BPMLeader.com…
Change Management Spotlight: Heather Stagl on fighting the 'Status Quo'
Heather Stagl, founder of Enclaria, discusses how to battle the 'Status Quo' when initiating change, how to reignite the process for change, and why change management projects aren't always measured properly. You can follow Heather on Twitter at @enclaria and read her blog at Enclaria.com.…
Chris Taylor explains why BPM is like a marriage
APQC's Executive Director, Ron Webb talked to Chris Taylor, Marketing Director at TIBCO Software, and writer for SucessfulWorkplace.com. They discuss why organizations struggle implementing BPM, how the problems are a lot like the old relationship book ‘Men are From Mars and Women are from Venus’,…
3 Ways to Get Projects Funded
Let’s face it: we all need buy-in. At work, we need it to get project funding, to obtain an investment in some new technology, and to receive approval from our peers. We need it a home, too—to get the family to stop arguing, to agree on a place for dinner, or to get a child to clean up her room.…
Process Improvement Spotlight: Why Big Data and BPM Struggle Together
APQC was fortunate enough to interview Tim Hueneman , a Senior Principal with Trexin Consulting (www.trexin.com), specializing in business architecture and process management. He blogs at BPM: Theory to Practice. Tim talked about the challenge of connecting ‘Big Data’ and BPM. APQC: …
Theo Priestley on overcoming BPM Technology Hurdles
APQC's Executive Director of Membership and Research Services, Ron Webb, is joined by Theo Priestley, one of the industry's leading technology evangelists and BPM influencers. In this interview, Theo discusses the biggest hurdles organizations experience in connecting people to the right…