APQC has launched its latest business excellence Best Practices Report Effective Project Management Offices. In this latest research, there are 14 best practices that emerged with regard to project management offices (PMOs). They range from: creating strategy, …
In December of 2012, Tom Molyneux wrote about his experiences with process management and governance in a Successful Workplace blog titled BPM’s struggle over governance. In his article, he suggests that a lack of governance is a common reason that organizations experience process…
APQC’s Best Practices Study, Open Innovation: Enhancing Idea Generation Through Collaboration, is rolling along, and we’re excited about this research. In late January our participating organizations selected the best-practice partners that we will study, and site visits will start this month.…
APQC released the retail process classification framework (PCF) this past fall. Over the years, the APQC cross-industry PCF has proven a valuable and useful tool for a variety of organizations in multiple industries. This new version allows retail organizations to benefit from the same types…
It is the second month of 2013, and I am sure we all are still working hard on our 2013 resolutions; some of us have also probably realized at this point…some might not happen this year. Why do our resolutions always have to be about our personal lives? Why can’t we look at what is…
One of the big hurdles in my work is explaining the value of process management to people who are actually executing processes—ones that I’m trying to put under control. It’s not easy. Many times the value appears dubious—the return on investment (ROI) can’t be achieved in the short term. People…
In a previous blog post on product development, I presented some key cross-industry benchmarks. But what if you want to be more specific in your benchmarking? APQC has created a collection of product development benchmarks for those wanting to know performance within specific industries.…
Many organizations wonder how they can use social media to assist with process improvement initiatives. This article by Adi Gaskell, courtesy of the Process Excellence Network (PEX), offers five suggestions for how to implement these tools. Many people believe that mobile computing and social…