APQC asked process experts about the new technology poised to have the greatest impact on process improvement and performance. Including the struggles of adopting new technologies and how not to fail at automation. These experts will be speaking at APQC’s Process & Performance Management…

Why Process? Most would agree we are a results-oriented culture. Our DNA tells us to get it done…to get results…to “just do it” (Nike) especially when fixing and addressing problems or issues. However, there is an inherent risk to “just doing it”. While we all act with good intentions, unless…

APQC asked process management experts about establishing processes for long term growth, where organizations’ business alignment fail most often, and the biggest challenges to incorporate lasting process changes. These experts will be speaking at APQC’s Process & Performance Management…

APQC asked educators about things educational organizations overlook when trying to improve processes, struggles that made process improvement vital to their district, and the biggest benefits of improved processes . These experts will be speaking at APQC’s Process & Performance Management…

First, let’s define End-to-End (E2E) processes. E2E has a lot of different definitions, and a variety of terms that are used to mean the same thing. Some organizations use value streams, value chains, or some other term. For purposes of this discussion, I am going to define E2E as the definition…

What is a Process? How Efficient and Effective is Your District? When I ask districts that question, often I get the “deer in the headlights” look. As I continue to probe and ask about their processes, I often get responses like, “we don’t have processes” or “I don’t know exactly what you are…

Organizational silos are a pervasive challenge for most organizations and 73% of organizations feel that breaking down silos is vital to their success. The need to address silos makes sense given that many factors of our professional lives set us up to work best in silos; going as far back as…

Inevitably when I work on change management research, David Bowie’s “Changes” runs through my head. “Still don't know what I was waitin' for And my time was runnin' wild A million dead end streets and Every time I thought I'd got it made It seemed the taste was not so sweet” But what do…

Process frameworks allow organizations to group their business processes into systematized categories and a common language so that they can benchmark and ultimately improve the work that is performed. This sounds kind of magical, eh? Who would say no to improving the quality, speed, and cost-…

Last month we discussed digital transformation and where so many organizations go wrong. Mainly the misunderstanding of what it means to be “transformational” and the need to connect your digital efforts to an overarching strategy. We wanted to learn more about your digital efforts and since…