Smoke signals, carrier pigeons, Dilbert-style meetings, web meetings, virtual worlds, mobile, face-to-face meetings. It would seem that what once was old is new again. More precisely, I should say that the desire to connect with kindred spirits seems never to have waned. What do I base this upon?…
As many of you know, APQC held its 18th (!!) Annual Knowledge Management Conference in Houston last week. This is my sixth conference, and it’s always one of my favorite weeks of the year—getting to hear what’s going on in people’s KM programs, what challenges they’re facing, and all the success…
One of the things I like to mention to those trying to make SharePoint work for them is to understand this: A powerful feature of SharePoint is its flexibility; the biggest drawback of SharePoint is its flexibility. So it’s no wonder that so many people have found the ubiquity of SharePoint in…
When I talk to our members about their knowledge management challenges, change management is always near the top of the list. It’s one thing to create a KM strategy and select knowledge-sharing and collaboration approaches you want to implement, but it’s another to actually roll out the new…
APQC loves to look at thriving knowledge management programs and analyze the secrets behind their success. I recently had the pleasure of doing this at audit, tax, and advisory services firm Grant Thornton LLP. Grant Thornton formalized its KM function in 2007 as part of an effort to improve firm-…
Is your organization using social media to enhance internal knowledge sharing and collaboration? Here at APQC, we’re engaged in new research to understand how firms get value from blogs, wikis, microblogging, social tagging, and other similar tools. If you have a social media success story (or some…
Last month, we asked our knowledge management community call audience about the techniques their organizations use to connect employees with experts and tacit knowledge. The results show that most firms rely on at least two expertise location approaches, including communities of practice,…
APQC is hosting a Gamification in Knowledge Management virtual roundtable later this month. If your organization is using game elements in its KM program (or seriously considering it), email me to find out more about this cool knowledge-sharing opportunity. (It’s complimentary and involves no prep…
What knowledge management trends did we see develop last year, and what predictions can we make for the future? Yesterday morning, Carla O’Dell and I hosted APQC’s January KM community call to share our thoughts and find out about your top priorities for 2013. As part of prepping for the call, I…
According to the feedback I get, improving how knowledge management initiatives are measured is a popular resolution for 2013. After all, effective tracking and assessment is the best way to show value, prove your business case, and hone your program over time. If you’re reevaluating your approach…