According to the feedback I get, improving how knowledge management initiatives are measured is a popular resolution for 2013. After all, effective tracking and assessment is the best way to show value, prove your business case, and hone your program over time.
If you’re reevaluating your approach, I recommend starting with these simple lessons learned from our resident KM gurus Carla O’Dell and Cindy Hubert:
- Keep it simple. People need to understand what it is you’re measuring and how the results will be used.
- Measure the use of knowledge. This is typically more important than measuring participation or even impact.
- Do not always wait until you have the perfect numbers to make business decisions. Never underestimate the power of a good success story. Anecdotal stories prove to be effective in gaining buy-in and support from senior management. Nor should you abdicate judgment and responsibility by asking for more data. Analysis paralysis is not a best practice.
If you’re looking for more in-depth advice, check out the rest of Carla and Cindy’s white paper: The Ins and Outs of Measuring Knowledge Management. Still want more? Additional resources can be found in the following content collections: Measuring Knowledge Management Initiatives and Key Measures for Knowledge Management.