The Ins and Outs of Measuring Knowledge Management



  • Type:
  • Published:
  • November 13, 2012
  • Author:
  • Carla O'Dell and Cindy Hubert
  • Pages:
  • 10
  • Price:
  • Member: FREE
Classic Content

In this article, APQC CEO Carla O’Dell and APQC Executive Director Cindy Hubert describe their approach to measuring knowledge management (KM) programs, including:

  • aligning measures with strategic goals and objectives;
  • achieving the right balance of activity, process, and outcome measures;
  • selecting an appropriate measurement approach based on the maturity of your KM program; and
  • using analytics to prove your KM business case and continuously improve your approaches.