APQC was fortunate enough to talk to Karen Lekowski of John Deere about how her organization improved its knowledge management program by asking employees what they needed most. Karen works in Enterprise Content Management Services at John Deere and will be presenting on this topic at APQC’s 2014…
In part two of our interview with Alice MacGillivray, she talks about why leadership is critical to a culture of collaboration. In part one of this interview, she talked about boundaries, leadership, and use of edge-effect. Alice MacGillivray, Ph.D., is a management consultant who works at the…
In a recent thread in a knowledge management discussion group, I was embroiled in a KM maturity conversation (okay, truth be told, I embroiled myself—but I couldn’t help it). The initial post was innocent enough, something about existing maturity models. Since APQC has its own Levels of KM Maturity…
I would like to share some intriguing findings from a hot new APQC research project: turning the shortage of experts in scientific, technical, and engineering specialties on its ear and asking how organizations can leverage the experts they have. This is the first in a series of posts…
In part one of our interview with Alice MacGillivray, she talks about boundaries, leadership, and use of edge-effect. Alice MacGillivray, Ph.D., is a management consultant who works at the intersection of knowledge management, complexity, and leadership. Alice co-designed and directed the first MA…
Back in January, you told us that content management is a key focus for 2014. Right now, APQC is conducting research to find out what organizations are doing to improve access to content and which tools and approaches are most effective. On a recent APQC survey of more than 400…
APQC recently interviewed Jack Vinson on a wide range of topics regarding transferring critical knowledge. In part two of our interview, Jack discusses the challenge of transferring and using critical knowledge during a crisis. In part one, he talked about why identifying critical knowledge can be…
APQC recently interviewed Jack Vinson on a wide range of topics regarding transferring critical knowledge. In part one of our interview, he talks about why identifying critical knowledge can be a difficult collaboration between management and workers. In part two, Jack will discuss the challenge of…
APQC recently sat down with Paul J Corney to discuss how using the Pause & Reflect method following an event can help teams better articulate their lessons learned and improve engagement among team members. Paul J Corney is an advisor, business manager, coach, facilitator, and project director…
APQC recently chatted with Ewen Le Borgne, senior editor of the Knowledge Management for Development Journal, about why communication is a key part of transferring and applying critical knowledge. Ewen Le Borgne is knowledge sharing and communication specialist at the International Livestock…