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7 Ways Smart Business' Use Benchmarking
At APQC, we define Benchmarking as the practice of being humble enough to admit that someone else is better at something and being wise enough to learn how to match and even surpass them at it. Webster defines it as “to evaluate or check (something) by comparison with a standard.” The origins…
How Chick-fil-A’s Process Knowledge Fixed a Covid-19 Vaccine Clinic
On January 22, the town of Mount Pleasant, South Carolina opened a drive-thru coronavirus vaccine clinic. Soon after the clinic opened, computer systems went down, and the lines grew longer and longer. With hundreds of people parked in their cars waiting for the vaccine, the town’s mayor knew he…
Building a Sustainable BPM Program
There are many disparate business process management (BPM) models available. It can be difficult to sift through all the options and determine which one will prove sustainable and instill leadership with confidence in your program. I recently talked to Cargill’s Stacey Vokrot-Mello and Leslie…
Biggest Process Management Challenges in 2021
A new year brings new hope. After the holidays wind down and we look forward to the promise of the unknown, we start thinking about what’s important and what we want to do differently. I recently had a conversation with my niece who asked the age-old question “What’s your new year resolution…
How Process Management Helped Lead in the Year of COVID
As we launched into 2020, things were looking up. PPM professionals were embracing end-to-end processes, we had identified measurement challenges at the core of technology and analytics problems. Even more impressive was that most programs were driven by the responsibility of supporting the…
What Is the Best Practice Model for BPM Programs?
One of the questions that we get repeatedly is: What is the best practice model for BPM programs? Unfortunately, the response is: Well, it depends. There are almost as many models as there are business process management (BPM) programs. One of the reasons for this is the multitude of factors…
What is Business Process Reengineering?
Business process reengineering aims to change the way work is done in order to achieve organizational goals such as reducing costs and improving customer and employee satisfaction. Reengineering is the most advanced and holistic form of process improvement. Whereas most process improvement is…
3 Ways To Succeed With Custom Process Frameworks
When it comes to managing processes, the paths to success are many. Every organization, and when you drill down deep enough, every individual, has a specific way of achieving their process goals. Organizational needs vary greatly, and so, it comes as no surprise that organizations prefer developing…
The Myriad of Ways We Challenge the As Is
In early October process and performance management professionals came together for APQC’s first ever, three-day virtual summit. This year’s event—Challenging the As Is—focused on the myriad of ways that process and performance professionals move beyond the status quo. The idea of challenging…
How Great Process Management is Like a Symphony
Only 20% of new businesses make it past their first year. This is a statistic that most business founders understand and make every effort to be on the right side of. While it’s true that starting a new business from scratch presents with significant challenges, keeping a business running through…