Performance management. Performance appraisals.  Year-end reviews and evaluations. Goals. Balanced scorecards. Do any of these terms make you cringe? Many people dislike the process of performance management for several reasons. Some employees don’t take the process seriously because they don…

HR benchmarking metrics are growing in popularity, but they’re typically expensive and difficult to get. You can gain a lot of insight from this information though. Benchmarking helps organizations understand where they stand compared to others in their industry. This information can allow them to…

Michael Kirsten, a B2B content strategist of Kelly Services, in collaboration with APQC discussed the survey results of the Kelly Global Workforce Index-The Leadership Disconnect on Wednesday, May 8th. This survey examines the issue of leadership in the contemporary workplace from the employee…

Benchmarking your organization against others on performance metrics can help your organization improve on specific business processes and activities. At APQC, we provide a number of HR and human capital management related metrics and insights to go with them to help organizations…

Shared services refer to a separate organization or entity that manages service delivery through service level agreements. Tasks that shared services centers are responsible for are largely transactional in nature including HR administration, payroll, purchasing, accounting, and legal issues/…

Compiled for those considering APQC membership, this collection offers a sampling of the human capital management (HCM) content that is available in APQC’s Knowledge Base. This content represents a small percentage of our Knowledge Base, but it is a good representation of the kind of information…

Is your HR a strategic business partner to leadership? APQC is conducting a research study on how HR functions become strategic advisors to their internal clients. This research will explore proven success factors for developing and sustaining a strategic advisory approach to HR. We are looking…

Like many, I was surprised to hear of CEO Marissa Mayer’s decision to ban telecommuting at Yahoo. The memo from HR lead Jackie Reses states, “speed and quality are often sacrificed when we work from home…we need to be one Yahoo! And that starts with physically being together.” I can see her point…

In Tom Sarner's recent HR Executive Online article showcasing survey results from APQC and ACT Bridge, it was revealed that a majority of U.S. employers do not measure their return on talent investments. One reason posed by Loni Spratt, founder of IntelliTalent was that most…

Looking for information about popular human capital management (HCM) topics? APQC has launched an HCM thought leadership page that focuses on current issues in the HR and HCM space. APQC members and non-members will find lots of useful resources including:     Information on…