Shared services refer to a separate organization or entity that manages service delivery through service level agreements. Tasks that shared services centers are responsible for are largely transactional in nature including HR administration, payroll, purchasing, accounting, and legal issues/compliance.
Shared services are effective because they are typically cost-efficient. Service centers also deliver centralized and standardized services to different organizations. How do you use shared services at your organization? Have you implemented shared services already and are looking to take it to the next level?
ScottMadden, in collaboration with APQC, has put on two different webinars to help people start shared services at their organization or take it to the next level if they’ve already implemented it. To view these free webinars and others related to human capital management, check out APQC's 2013 Human Capital Management Community Call (Collection).
Want to see webinars on a specific topic? Let me know in the comments below or tweet me.