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Process Management Professionals Still Consider Communication King
I recently wrapped up research on our People of Process Management project. We conducted this survey back in 2019, and it was fun to gather new insights, as well as look at the data from 2019 – see what has changed, what has stayed the same, and what makes process people who they are. This is…
Pros and Cons of Outsourcing Recruiting
Whether you are looking to ramp up hiring volume fast, explore new talent pipelines, or reduce the administrative burden on your in-house recruiters, outsourcing can make your recruiting process cheaper, faster, and more effective. Many organizations outsource the entire recruiting process, but…
Last Mile Deliveries are Critical for 2024
Evolving customer behaviors and expectations mean that organizations are facing increasing pressure to change. In our customer service research, APQC found that the COVID-19 pandemic and other disruptions are leading many business-to-business (B2B) customers to develop the same expectations as…
5 Reasons People Choose a Career in Process Management
I recently wrapped up research on our People of Process Management project. We conducted this survey back in 2019, and it was fun to gather new insights, as well as look at the data from 2019. This is part one of my research recap and will cover what drove professionals to a career in process…
How Many Middle Management Positions Do You Need?
When organizations are looking to reduce headcount, they often begin at the management level and with middle management in particular. While reducing the number of middle managers in your organization can help you save labor costs more quickly, cuts to middle management can also be…
Advanced Supply Chain Analytics Investment Is Worthwhile
In late 2022, APQC carried out a quick poll of 278 manufacturing organizations about the use ofadvanced analytics in supply chain. ‘Advanced analytics’ refers to technology-enabled, complex processes of examining large and varied data sets to uncover key trends, unknown correlations, customer…
Why is it important to think about content management before AI?
As knowledge management professionals, we are bombarded almost daily with information about artificial intelligence (AI), specifically generative AI (GenAI) capabilities such as ChatGPT, Google’s Bard, and DALL-E2. But did you know AI has been around for a long time now? In fact, according to…
What is Benchmarking?
What is Benchmarking? Benchmarking is an approach an organization uses to measure its internal processes and look externally to identify, understand, and adapt practices used by best-in-class organizations.How well are your business functions performing? This seems like a simple enough…
Process and Knowledge Collaboration: Bridging the Gaps
At our conference earlier this year, we brought KM and PPM professionals together; I heard more than once of the strong relationship between the two. And while this is evident in certain areas such as improved customer experience, reduced cycle time/elimination of rework, and upskilling employees,…
Managing Knowledge Starts with Knowledge Flow
When an organization’s most critical knowledge is moving through the organization efficiently and reaching the right people at the right time, you have knowledge flow! It starts when new knowledge is created and includes all the people and systems the knowledge must pass through before it is…