I talked to Russ Gould of Kofax about the role of behavioral analysis in improving process outcomes.  What role does business intelligence play in managing process performance? You need to measure something in order to manage it. Business intelligence (BI) is limited in its ability to…

Every knowledge manager is looking for a silver bullet that will make KM successful in their organization. Unfortunately, as many of you know, building a world-class knowledge management program isn’t “paint by numbers.” The best approach depends on the business problems KM is intended to solve,…

Today is Meteor Day 2017, and it has been about 66 million years since a giant asteroid crashed into the Earth, wiping out the dinosaurs. Just last month, a new BBC documentary revealed that it wasn’t the size of the asteroid that did it – it was the fact that the giant object made impact in the…

Digitizing the supply chain is continuing to unfold. In the past week, I’ve spoken to a few organizations about their progress to create the digital supply chain – running the gamut from getting it started in earnest, to full on using it. One thing was clear – no plans are in place to change…

APQC chatted with Dr. Angela Johnson, CI Manager at DTE Energy, about how creating a culture of change in process takes engaging leaders and focusing on small group success. Go here for more information about APQC’s Process & Performance Management Conference.

We were recently treated to a departmental meeting featuring a guest speaker, our own boy genius Ralph Marlbrough, APQC SEO and social media manager, talking to us (by request) about how to write a good blog. As I was avidly listening to him and taking notes, I thought to myself, “Self, this…

What’s on the minds of other process and knowledge practioners? Ask Us Answered is an APQC blog series that shares a sample of the questions members submit to APQC’s Ask Us service along with the resources and expertise provided.  If you’re an APQC member and have a question you’d like us to…

I recently talked to Adi Yahas of Amdocs about its agile project management journey. Particularly around the techniques, tools, and best practices that Amdocs used to overcome the complicated challenges involved with adopting Agile across a large organization. Adi will present ‘Agile at Scale:…

  About a month ago, I got the chance to interview Lauren Haynes, Associate Director at the Center for Data Science and Public Policy at the University of Chicago and a fellow presenter at next week’s Predictive Analytics World conference in Chicago. Lauren and I talked about how data…

During the 2016 APQC Process Conference Matts Rehnstrom of Clean Stream talked about the five keys to making sure your processes make the customer experience better. Go here for more information about APQC’s Process & Performance Management Conference.