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KM Team Success Starts with Clear Roles
KM is a systematic approach to enable knowledge and information to grow, flow and create value. KM teams are then responsible for the approaches to help knowledge, both explicit (information that has been documented) and tacit (information that lives inside people’s heads), flow to the right people…
Effective Change Management for KM
Why it is important to focus on change management in KM Today we are watching our organizations deal with an overabundance of change. As Knowledge Management (KM) professionals, we strive to achieve a culture of knowledge sharing and collaboration through the implementation of KM strategies,…
2024 Predictions for Knowledge Management
Business leaders continue to see the connection between knowledge management (KM) and overall success for their organization. A culture of knowledge sharing and collaboration, along with well-documented and accessible knowledge, helps organizations develop and engage employees throughout the…
Why is it important to think about content management before AI?
As knowledge management professionals, we are bombarded almost daily with information about artificial intelligence (AI), specifically generative AI (GenAI) capabilities such as ChatGPT, Google’s Bard, and DALL-E2. But did you know AI has been around for a long time now? In fact, according to…
Managing Knowledge Starts with Knowledge Flow
When an organization’s most critical knowledge is moving through the organization efficiently and reaching the right people at the right time, you have knowledge flow! It starts when new knowledge is created and includes all the people and systems the knowledge must pass through before it is…
A Mature KM Program is an Excellent One
Several business functions such as digital, IT, and quality have industry assessments available to help them measure the effectiveness of their current capabilities, and knowledge management is no different. Whether you are kicking off a new knowledge management program or have been on a journey…
What Causes Knowledge Gaps?
Knowledge is only as useful as its application. And when employees don’t have the knowledge needed to perform their jobs effectively, nothing substantial can be applied to the task at hand.This is generally when organizations begin seeing gaps in knowledge and start analyzing what may have gone…
What Early Adopters Can Teach Us About AI
Interview with Thomas H. Davenport ChatGPT burst upon the AI landscape in November 2022 with a media and market frenzy not seen since Steve Jobs introduced the iPhone in 2007. Over one million people immediately signed up to test if OpenAI’s large language learning algorithm could perform…
How To Build a Collaborative Culture
Interview with APQC 2023 Conference Keynote Speaker Dan Pontefract Collaboration enables teams to solve problems more quickly, decrease reinvention and duplicative work across the enterprise, and drive innovation toward better products, services, and processes. But collaboration does not…
Organizations Need Play to Survive and Thrive
Interview with APQC 2023 Conference Keynote Speaker Dr. Shimi Kang. Learn more about APQC’s 2023 Conference and register today to hear more insights from Dr. Shimi Kang and delve more deeply into people, process, and knowledge. At first glance, concepts like play and self-…