Good knowledge managers know that the real value of KM comes not when knowledge is shared, but when it is applied to a new situation—in other words, when the knowledge allows the organization to do something better, faster, cheaper, or more safely. One area where KM can generate a lot of value is…
Earlier this month, I had the pleasure of sitting in on the first site visit for APQC’s current Collaborative Benchmarking study, Putting Knowledge in the Flow of Work for Real Results. The site visit featured representatives from a large, global organization talking about how their firm encourages…
Today I hosted a 30-minute Webinar to spotlight some of APQC’s best knowledge management content from 2011. (If you want to find out what’s new in the Knowledge Base, I recommend listening to this recording of the presentation or downloading the slides.) As part of the Webinar, I polled the…
In my last blog post, I mentioned one strategy for persuading experts and other senior people to participate in knowledge management: include specific knowledge-sharing objectives in employees’ annual goals. Today I want to elaborate on this issue and mention some of the pros and cons of linking KM…
January is goal-setting time at APQC. This year, many of my coworkers are looking for ways to increase their efficiency and eke out more time for strategic thinking, creativity, and value-added contributions. For knowledge managers, it makes sense to think not only about personal productivity, but…